Adjoint(e) administratif(ve) de co-paiement – Administration & Co-Pay Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conducts general administrative duties such as managing mail, typing, and maintaining filing systems for the program.

• Processes copayment requests for patients, pharmacies, and/or physicians involved in programs that provide copay assistance or concierge payments.

• Collaborates with Program managers to ensure copayment KPIs are achieved.

• Works with ISI Accounting to ensure timely and accurate payments.

• Coordinates with the third-party payment administrator to ensure precise electronic payment processing.

• Establishes and maintains office files, schedules appointments, and organizes meeting rooms as needed.

• Gathers information from various sources to create reports.

• Audits and maintains location-specific reports by identifying errors, inconsistencies, or discrepancies; makes corrections and informs relevant personnel.

• Updates and preserves essential business information using computer systems or departmental files.

• Aids in both scheduled and unscheduled departmental projects.

• Composes and types correspondence and/or presentations for both internal and external stakeholders.

• Manages multiple projects across various departments within a business segment or across multiple segments as required.

• Engages with inter-departmental colleagues and management to address workload challenges.

• Fosters and upholds positive and professional working relationships with colleagues and management.

• Adheres to applicable policies, procedures, safety regulations, and guidelines.

• Reports any Adverse Events to designated units/departments.

• Executes related responsibilities as assigned.

⛳️ Requirements

• Post-secondary education in a relevant field.

• 3-5 years of experience in an administrative position within a pharmaceutical environment.

• Comprehensive knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Demonstrated accuracy in processing large volumes of data.

• Excellent communication and interpersonal abilities.

• Capability to work independently as well as collaboratively in a team setting.

• Flexibility to adapt to change and learn new skills as necessary.

• Bilingual proficiency in French and English is preferred.

• Strong analytical and mathematical capabilities.

• Exceptional organizational skills and attention to detail.

• Ability to resolve issues swiftly and effectively.

• Capacity to maintain a professional and positive image.

• Skill in implementing processes that lead to satisfactory audit practices.

• Consistent ability to meet deadlines.

• Strong problem-solving abilities.

• Solid business and financial acumen.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process and throughout employment.