VP/SVP, Business Development

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Generate, develop, and finalize new-logo BPO, CX, and technology-enabled transformation opportunities with both national and international organizations.

• Manage the complete new-logo sales cycle from identifying target accounts to contracting, closing, and transitioning to account leadership.

• Personally create opportunities through executive outreach, industry connections, networking, advisors, partners, conferences, and internal resources.

• Establish and sustain relationships with C-suite executives and senior decision-makers.

• Lead intricate, multi-stakeholder enterprise pursuits.

• Identify strategic market opportunities and implement targeted go-to-market strategies.

• Develop and maintain a predictable, qualified pipeline that meets annual new-logo revenue and bookings objectives.

• Collaborate with internal teams across Solutions, Operations, Technology, AI, Finance, Pricing, Legal, Marketing, and Executive Leadership.

• Clearly communicate Everise’s BPO, CX, AI, automation, analytics, digital transformation, and technology-enhanced customer experience solutions.

• Create ROI-based business cases that illustrate client value.

• Deliver executive-level presentations specifically tailored to client challenges and desired outcomes.

• Sell and negotiate various commercial models including FTE-based, transaction-based, consumption-based, and outcome-based agreements.

• Develop unique proposals and client presentations.

• Stay informed about the competitive BPO/CX landscape, emerging technologies, AI trends, buyer priorities, and commercial models.

• Maintain responsibility for pipeline progression, forecast accuracy, deal advancement, next steps, and CRM discipline.

⛳️ Requirements

• Extensive enterprise sales experience in BPO, CX, customer care, digital transformation, technology-enabled services, or a closely related field.

• Direct BPO/CX sales experience is strongly preferred.

• Proven and verifiable track record of personally generating and closing new-logo enterprise business, including complex, multi-stakeholder opportunities.

• Ability to independently prospect, originate, develop, and finalize new enterprise business without primarily relying on existing accounts, inbound opportunities, or formal RFPs.

• Established, current, and relevant relationships with C-suite executives, senior decision-makers, advisors, and/or industry influencers in target markets.

• Experience selling transformational solutions and articulating the business value of AI, automation, analytics, digital capabilities, and technology-enabled CX solutions to senior executives.

• Proficient in developing ROI-based business cases and navigating complex procurement, pricing, contracting, security, technology, and legal processes within large enterprise organizations.

• Strong executive presence, outstanding prospecting and relationship-building skills, and credibility to engage C-suite and senior executives.

• Commercial fluency and robust negotiation abilities.

• Ability to discuss closed-won performance in detail.

• Comfort in operating as a self-directed individual contributor in a fast-paced, entrepreneurial environment with high personal accountability for results.

• Willingness to travel extensively.

• Proficient with CRM platforms and standard productivity tools.

🏝️ Benefits

• Discretionary bonus.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• 401(k).

• Paid time off.

• Work at home program.