VP Technical Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Vega's complete post-sale technical engagement framework

• Develop and expand Vega's post-sale operations

• Establish standards, processes, playbooks, and scalable engagement models for post-sale technical deployment

• Set KPIs that demonstrate customer value

• Recruit, nurture, and grow a global team of Technical Account Managers

• Ensure strategic customers derive measurable value from onboarding to long-term impact

• Foster technical and executive relationships with key accounts

• Act as a senior technical escalation point for complex issues on significant accounts

• Identify risks in the portfolio and implement mitigation strategies

• Collaborate with Account Management, Support, Product, and Engineering to enhance retention and address issues

• Convert customer trends, challenges, and gaps into product insights

• Represent the needs of the security team in roadmap decision-making

• Advocate for agentic detections and AI-driven security workflows

• Travel to customer locations for key engagements approximately 50% of the time

⛳️ Requirements

• Over 10 years of experience directly engaging with customers in technical account management, pre-sales, customer success, or security consultancy

• More than 5 years of demonstrated success in managing and scaling a Technical Account Management team in a B2B SaaS environment

• Practical experience with SIEM or security analytics platforms

• Background in a cybersecurity organization

• Experience in a startup environment is highly preferred

• Proven success with large enterprises, including Fortune 100 companies

• Strong understanding of cloud technologies across AWS, Azure, and/or GCP

• Exceptional leadership and communication skills when working with engineers and C-suite executives

• Ability to thrive in a fast-paced, global startup environment

• Experience in a Security Operation Center (SOC), Security Engineering, Incident Response, or Threat Hunting roles is advantageous

• Experience in establishing post-sale organizations from the ground up is a plus

• Familiarity with KQL (Kusto Query Language) is a plus

🏝️ Benefits

• Opportunity to work remotely

• Travel to customer locations for key engagements (~50% of the time)