Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain relationships with key stakeholders in the current customer base through various channels including phone, video, email, and in-person meetings.

• Design and implement strategic account plans aimed at identifying growth opportunities and facilitating expansion within designated accounts.

• Comprehend customers’ business requirements and align them with appropriate products and solutions.

• Identify and actively pursue upselling and cross-selling opportunities.

• Serve as an advocate for customer needs within the organization.

• Oversee contract renewals, ensuring high renewal rates and minimizing churn.

• Collaborate with the Customer Success team to promote customer adoption and the attainment of desired outcomes.

• Address customer issues and concerns, coordinating with internal teams as necessary.

• Maintain precise CRM records of sales activities, leads, and opportunities.

• Develop and manage a sales pipeline to meet monthly, quarterly, and annual objectives.

• Utilize sales dashboards to prioritize tasks and activities effectively.

• Provide reports on account status, growth opportunities, and customer satisfaction metrics to management.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Technology, or a related field is preferred.

• Previous experience with PMS is highly preferred.

• At least 3 years of experience in software sales is preferred.

• Exceptional interpersonal skills.

• Capacity to build and nurture strong relationships with customers and stakeholders.

• Strategic thinking ability to pinpoint growth opportunities within existing accounts.

• Solid understanding of upselling and cross-selling sales processes and techniques.

• Excellent verbal and written communication skills.

• Strong problem-solving capabilities.

• Customer-focused approach with a commitment to customer satisfaction and success.

• Proficiency in analyzing customer data, market trends, and account metrics.

• Outstanding organizational and time management skills with keen attention to detail.

• Ability to manage multiple accounts and priorities concurrently.

• Comprehensive understanding of the software technology sector and market dynamics.

• Advanced knowledge of MS Office.

• Proficient in CRM software such as Salesforce or HubSpot, along with customer success tools.

• Quick and adaptable learner dedicated to enhancing customer and business processes.

• Advanced negotiation skills.

• Results-driven approach geared towards achieving and surpassing targets.

🏝️ Benefits

• An inclusive workplace that embraces diversity of thought, experience, and background.

• Equal Opportunity/Affirmative Action employer.