Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and nurture strategic customer accounts as the main point of contact.

• Create and implement strategic account plans that align with customer goals and Ontinue's growth objectives.

• Foster account growth and revenue by identifying upsell and cross-sell opportunities across SOC, MXDR, advisory, and professional services offerings.

• Cultivate executive relationships within client organizations.

• Facilitate QBRs, service reviews, and executive business reviews.

• Manage commercial relationships, encompassing renewals, expansions, proposals, negotiations, pipeline management, and sales forecasting.

• Actively oversee account health, potential risks, and customer satisfaction.

• Serve as the customer's representative within Ontinue, converting feedback into actionable insights.

• Collaborate with delivery teams, Cyber Advisors, Security Operations, and technical teams to guarantee successful onboarding, adoption, service delivery, and measurable security results.

• Act as a trusted strategic partner and advisor to customers.

• Identify opportunities to enhance value and align Ontinue solutions with customer requirements.

• Stay informed about Ontinue's MXDR services, the Microsoft security ecosystem, cybersecurity trends, and competitive products.

• Work in partnership with Microsoft, channel partners, sales, and marketing to formulate account strategies and create opportunities.

⛳️ Requirements

• Proven experience in sales, account management, and customer success.

• In-depth knowledge of Microsoft security solutions and managed security services.

• Experience in managing and expanding strategic customer accounts.

• Familiarity with Ontinue's MXDR services and the Microsoft security ecosystem, including Defender, Sentinel, Entra ID, Intune, Purview, and Azure Security.

• Understanding of cybersecurity trends and competitive offerings.

• Proficient in managing renewals, expansions, proposals, negotiations, pipeline management, and sales forecasting.

• Skilled in managing account health, potential risks, and customer satisfaction.

• Capable of collaborating with delivery, Cyber Advisors, Security Operations, technical teams, Microsoft, channel partners, sales, and marketing.

🏝️ Benefits

• Competitive salary.

• Excellent benefits package.

• Access to management training programs.

• Access to Microsoft training opportunities.

• Commitment to diversity and inclusion in the workplace.