Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the commercial and strategic relationships for designated Enterprise accounts with 75–499 locations.

• Act as the primary liaison for customer leadership.

• Manage expansion ARR and retention objectives while converting POC engagements into paid, Live implementations.

• Identify and drive expansion opportunities, creating customer ROI business cases.

• Oversee renewals and secure commitments for expansion prior to contract expiration.

• Finalize deals within your authority and escalate larger or more complex transactions to leadership.

• Maintain precise forecasts and pipelines; pinpoint at-risk relationships and devise retention strategies.

• Lead and conduct QBRs/EBRs.

• Prepare and present reviews driven by metrics that showcase ROI, adoption, and readiness for expansion.

• Keep accurate CRM records of commitments, deliverables, and account strategies.

• Manage implementation schedules and success plans, tracking milestones and escalating any risks.

• Maintain ongoing 12-month account plans that include growth targets, success metrics, risk factors, and execution timelines.

• Collaborate with Onboarding & Implementation, Product/Engineering, and Data & Analytics teams to expedite go-live, advocate for solutions, and validate expansion.

⛳️ Requirements

• Minimum of 5 years of experience in enterprise account management or sales.

• Demonstrated ability to expand existing accounts and drive revenue growth.

• Proven experience managing customer relationships across multiple locations.

• Experience in driving POC conversions or navigating complex sales cycles to closure.

• Strong analytical skills and business acumen; familiarity with SaaS metrics and ROI modeling.

• Excellent communication and stakeholder management abilities.

• Exceptional organizational skills with attention to detail and strong follow-through.

• Self-motivated; capable of managing multiple accounts and prioritizing tasks effectively.

• Willingness to travel up to 50% for customer visits, strategy sessions, and QBRs/EBRs.

• Preferred experience in healthcare or SaaS sectors.

• Background in multi-location or DSO operations.

• Familiarity with healthcare technology or dental software.

• Experience in consultative selling.

• Proficient in Salesforce or similar CRM tools.

🏝️ Benefits

• Competitive compensation and benefits package.

• Opportunities for professional development and training.

• Flexible, uncapped paid time off (PTO).

• Stock options available.

• Remote work environment.