VP, People Operations – Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Chief People Officer

• Develop the global People operating model for ABC Fitness

• Oversee People Operations, employee experience, Talent Management, Learning & Development, People Technology, analytics, AI integration, and employee engagement

• Create and implement a scalable People Operations and Experience roadmap

• Define operating models, decision-making rights, service standards, governance, and success metrics

• Establish practices in Talent Management, Learning & Development, succession planning, leadership development, manager enablement, and capability building

• Advocate for automation, AI-driven workflows, people analytics, data governance, and self-service options for employees and managers

• Collaborate with senior functional leaders across Total Rewards and HRIS, Workforce Relations and Employee Experience, People Technology and Analytics, Talent Management and Learning, as well as Employee Engagement and Communications

• Work in partnership with the CPO, HR Business Partners, business leaders, IT, Finance, and Legal

• Enhance employee and manager service delivery through streamlined processes, knowledge management, and support models

• Incorporate employee feedback, internal communications, culture activation, and change communications into People transformation efforts

• Transform People analytics into actionable workforce insights

• Strengthen the People leadership pipeline and enhance organizational performance

⛳️ Requirements

• Extensive progressive experience in People / HR leadership, encompassing broad areas such as People Operations, Employee Experience, HR Operations, or HR transformation leadership

• In-depth knowledge of Talent Management, Learning & Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building

• Familiarity with HR technology, people analytics, workflow automation, digital transformation, or AI-driven HR practices

• Proven experience in redesigning operating models, simplifying processes, and developing scalable systems

• Capability to lead through senior functional leaders and instill accountability

• Strong executive partnership skills that link People investments to business results, productivity, employee experience, risk, and ROI

• Experience in change leadership within complex, expanding, global, PE-backed, technology, or transformation-focused settings

• Ability to navigate ambiguity, shifting priorities, direct feedback, and high expectations

• Experience in SaaS, software, payments, HR technology, professional services, or other technology-driven businesses is a plus

• Background in a PE-backed, global, high-growth, or transformation-intensive environment is advantageous

• Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture is beneficial

• Experience in implementing AI-driven, automated, or analytics-focused People workflows with proper controls and human oversight is a plus

• Knowledge of integrating internal communications, employee feedback, engagement, culture, and change management into broader employee experience initiatives is a plus

🏝️ Benefits

• Open PTO policy

• Quarterly Days of Disconnect

• Parental & Pawternity Leave

• Quarterly Best Life fitness reimbursement

• Medical/Dental/Vision coverage

• Employee Assistance Program (EAP)

• Calm App subscription for employees and up to 4 dependents over age 16

• Bonuses, commissions, equity, or other incentive programs, where applicable

• Opportunities for professional development

• Mentorship programs

• Continuous learning initiatives