VP of Supply

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive operational excellence throughout Burq's delivery network, from pickup to drop-off.

• Establish Burq's supply strategy and long-term vision for the network, focusing on expansion, provider prioritization, reliability, and cost efficiency.

• Build, lead, and nurture a high-performing supply team.

• Manage key relationships and commercial agreements with delivery service providers.

• Ensure providers are accountable for on-time performance, coverage, and quality; oversee reviews and escalations.

• Identify gaps in geographic coverage, capacity, and capability within the supply chain and lead initiatives to address these issues.

• Present supply strategy and performance metrics to executive leadership.

• Collaborate with Customer Success, Sales, Product, Engineering, and Support teams to align supply efforts with customer requirements and the product roadmap.

• Manage the supply budget and prioritize initiatives across providers and markets.

• Own and report on critical supply metrics, including cost per delivery, on-time performance, coverage, and provider composition.

• Utilize AI tools on a daily basis to assess provider performance data, monitor supply health, and automate reporting processes.

⛳️ Requirements

• In-depth understanding of the complete delivery lifecycle, from pickup to drop-off, with the ability to pinpoint and remedy friction through operational, process, or technical enhancements at the provider level.

• 8–12+ years of experience in supply chain, logistics operations, or partner/vendor management, preferably including direct management of delivery provider or carrier relationships.

• Proven experience in building, leading, and developing teams, with a successful track record of scaling functions as the business expands.

• Experience collaborating with and presenting to executive leadership, managing a budget, and making strategic tradeoff decisions.

• Demonstrated ability to negotiate commercial terms and oversee performance with external partners or vendors.

• Capability to formulate and communicate a long-term vision for a supply network.

• Aptitude for holding partners accountable and driving resolution of performance gaps.

• Ability to unify Customer Success, Sales, Product, Engineering, and Support teams around a cohesive supply strategy.

• Proficient in analyzing provider and network performance data.

• Comfortable working with APIs and technical integrations, with the ability to engage credibly with technical stakeholders.

• Possess a growth mindset, capable of independently addressing ambiguity and problems.

• Active and proficient daily usage of AI tools such as Claude and ChatGPT.

• Exceptional communication and negotiation abilities.

• Comfort with ambiguity, adaptability to change, and experience in establishing processes from the ground up in a startup environment.

• Preferred: experience in last-mile delivery, courier services, gig-economy operations, freight, dispatch, routing, supply chain software platforms, early-stage supply/provider network scaling, or leadership within a high-growth startup.

🏝️ Benefits

• Fully remote work environment.

• Medical, vision, and dental insurance coverage.

• Reimbursement for educational courses.

• Generous time-off policy.