VP, Enterprise Product Management – Member Experience, Omnichannel Engagement

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Lead the strategy, roadmap, and execution of Centene's enterprise Member Experience and Omnichannel Engagement portfolio.

• Create seamless and personalized interactions across digital, mobile, web, contact center, and outreach channels.

• Oversee member preferences and consent management, customer interaction history, audience segmentation, outreach orchestration, digital self-service, and channel modernization.

• Establish and maintain a product vision that is aligned with the corporate strategy across the enterprise.

• Define multi-year transformation roadmaps and prioritize investments effectively.

• Drive alignment among business units, markets, and corporate functions.

• Develop business cases and plans for value realization.

• Establish standards for enterprise product management throughout the product lifecycle.

• Manage integrated dependency mapping and sequencing across products, initiatives, data capabilities, platforms, and enterprise architecture.

• Own end-to-end outcomes across intricate customer and business journeys.

• Lead the redesign of enterprise capabilities across People, Process, Technology, Data, Governance, and Performance management.

• Chair cross-functional governance forums and resolve competing priorities effectively.

• Collaborate with technology to maintain a cohesive delivery roadmap that includes scope, milestones, dependencies, resource assumptions, acceptance criteria, and release plans.

• Hold business and technology partners accountable for execution, quality, dependencies, and desired outcomes.

• Maintain accountability through stabilization, optimization, support-model readiness, lifecycle management, and value realization.

• Serve as the accountable business counterpart to Tech Product Owners and technology delivery leaders.

• Drive enterprise adoption and operational readiness initiatives.

• Perform other assigned duties.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Management, or a related field, or equivalent experience gained through relevant knowledge, duties, scope, and skills.

• Over 10 years of experience in leading large-scale transformation initiatives and enterprise product management.

• An MBA or advanced degree is preferred.

• Willingness to travel up to 25%.

• Ability to establish an enterprise-wide product vision that aligns with corporate strategy.

• Competence in defining multi-year transformation roadmaps across interconnected products, experiences, and capabilities.

• Ability to prioritize investments that maximize enterprise value and strategic differentiation.

• Experience in developing business cases and plans for value realization for transformational initiatives.

• Proven experience in establishing enterprise product management standards.

• Experience in managing dependency maps and sequencing across products, initiatives, lines of business, data capabilities, platforms, and enterprise architecture.

• Ability to translate business strategy, user needs, operational requirements, and regulatory obligations into prioritized, testable product requirements and business acceptance criteria.

• Adherence to all policies and standards.

🏝️ Benefits

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in total compensation.