Virtual Sales Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build and manage virtual sales teams while overseeing sales operations to achieve designated targets.

• Contribute to strategic and tactical planning prior to launch and implement approved strategies.

• Collaborate with Market Access, Commercial Operations, Marketing, and Medical Science Liaison teams to enhance brand strategy and sales initiatives.

• Recruit, train, and mentor virtual sales representatives.

• Plan and allocate resources while managing the performance of the sales force.

• Coach effective virtual account management skills and engage healthcare professionals through digital channels.

• Supervise daily activities and provide continuous leadership for the team and virtual sales.

• Act as the intermediary between Client sales leadership and EVERSANA.

• Ensure seamless integration with the Client’s team and act as the primary point of contact for program management.

• Take part in marketing strategy discussions and offer insights on targeting, messaging, and materials.

• Create call guides for the virtual sales team aligned with Client sales goals and product messaging.

• Track sales metrics and coach the team to meet brand performance and KPI targets.

• Prepare weekly statistics, call trends, program summaries, and other KPI reports.

• Conduct and lead monthly and quarterly business reviews with the Client.

• Set up regular Client meetings to promote collaboration, alignment, and learning opportunities.

• Serve as the team's point of contact for any CRM technical issues.

• Collaborate on the creation and maintenance of SOPs, work instructions, list management, CRM configuration, and project tracking documentation.

• Keep abreast of company policies, PDMA, compliance, and regulatory guidelines.

• Oversee team productivity, staffing needs, culture, development, and performance management.

• Monitor calls and organize virtual ride-alongs to enhance effectiveness and ensure on-label promotion.

• Ensure compliance with expense management guidelines and policies.

• Set objectives, work methodologies, and performance benchmarks for direct reports.

• Approve and communicate personnel actions including salary adjustments, promotions, transfers, disciplinary actions, and terminations.

• Provide initial and ongoing training on systems, processes, compliance, customer service, sales techniques, and product knowledge.

⛳️ Requirements

• Bachelor's degree from an accredited university or college or equivalent experience is required.

• 4+ years of experience managing virtual sales teams in the healthcare or pharmaceutical sector.

• 2+ years in a virtual pharmaceutical sales role, inside sales, customer success, tele-sales, or omnichannel engagement.

• Exceptional interpersonal and team management abilities.

• Proven experience with Client engagement and interactions at various organizational levels.

• Proficient in Microsoft Word, Excel, PowerPoint, and SharePoint.

• Strong analytical and organizational capabilities.

• Established relationships with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and key opinion leaders are highly regarded.

• Experience in supporting therapies that require genetic testing or specialty patient identification processes is preferred.

• Experience with rare disease launches is also preferred.

• Background in cross-functional, collaborative roles is essential.

• A track record of success using digital engagement strategies to enhance customer adoption and business performance.

• Must be eligible for hire in select U.S. locations based on business and operational needs.

🏝️ Benefits

• Competitive salaries and benefits.

• Flexible remote work arrangements.

• Reasonable accommodations during the hiring process.

• Commitment to equal opportunity employment.