Virtual Financial Aid Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Title IV financial aid processing for students enrolled in clock-hour programs independently.

• Assess FAFSAs to determine and verify eligibility.

• Handle awarding, packaging, ISIR corrections, disbursements, calculations, professional judgments, and dependency overrides.

• Ensure compliance with federal student aid requirements while maintaining accuracy.

• Review documentation, identify discrepancies, resolve issues, and support compliant outcomes.

• Engage directly with schools and students across FAME's two service models.

• Clarify financial aid requirements, necessary information, and next steps.

• Communicate with assigned schools through phone, email, and virtual meetings, including monthly check-ins.

• Provide updates on student financial aid matters and foster trusted relationships with schools.

• Investigate financial aid issues, determine subsequent steps, and progress cases accordingly.

• Collaborate with the remote team when additional information or support is required.

• Manage workload effectively while meeting turnaround time, productivity, accuracy, and reliability standards.

⛳️ Requirements

• Significant experience in a school financial aid administration department.

• In-depth knowledge of Title IV federal student aid regulations and compliance requirements for clock-hour institutions.

• Extensive experience in administering Title IV financial aid for clock-hour programs.

• Capability to complete packaging and awarding, ISIR corrections, verification, professional judgments, dependency overrides, disbursements, and financial aid calculations independently.

• Strong analytical abilities with a keen attention to detail.

• Self-motivated and organized; able to manage detailed tasks and meet turnaround expectations.

• Excellent customer service and financial counseling skills.

• Ability to clearly explain complex federal student aid requirements, eligibility, estimates, and financial aid offers.

• Strong written and verbal communication abilities.

• Capability to establish trusted relationships in a remote environment.

• Proficient in managing competing priorities, following through, solving problems independently, and collaborating remotely.

• Proficiency in Microsoft Office.

• Comfortable working with financial aid management systems, student information systems, databases, and virtual collaboration tools.

• Experience with FAME's software is preferred but not mandatory.

• Must reside in the United States and work from 8:00 a.m. to 5:00 p.m. Eastern Time.

🏝️ Benefits

• Direct impact on access to education and student success.

• Opportunity to extend impact across a portfolio of post-secondary institutions and communities.

• Chance to develop specialized expertise in Title IV and clock-hour financial aid.

• Opportunities to contribute ideas, enhance processes, and influence service delivery.

• Room for deepening expertise, taking on greater responsibilities, moving toward leadership roles, or exploring other organizational opportunities.

• Full-time remote work arrangement.

• Virtual interview process.

• Accommodations available upon request for candidates with disabilities.