Virtual Financial Aid Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Title IV financial aid processing independently for students enrolled in clock-hour programs.

• Evaluate FAFSAs to assess and confirm eligibility.

• Execute financial aid awarding and packaging procedures.

• Handle ISIR corrections and manage disbursements.

• Conduct financial aid calculations.

• Complete professional judgments and dependency overrides.

• Implement federal student aid regulations throughout the financial aid process.

• Scrutinize information and documentation, identify discrepancies, and resolve issues.

• Engage directly with schools and students across FAME’s dual service models.

• Clarify financial aid requirements, necessary information, and subsequent steps.

• Interact with assigned schools via phone, email, and virtual meetings.

• Participate in monthly meetings with assigned schools.

• Provide updates regarding student financial aid matters.

• Investigate financial aid challenges and determine appropriate subsequent actions.

• Collaborate with the remote team to address issues.

• Manage workload effectively while adhering to turnaround times, productivity, accuracy, and reliability standards.

• Contribute to the establishment of FAME's expanding Virtual Financial Aid Office.

⛳️ Requirements

• Significant experience in a school financial aid administration department.

• Comprehensive knowledge of Title IV federal student aid regulations and compliance requirements for clock-hour institutions.

• Extensive background in administering Title IV financial aid for clock-hour programs.

• Capability to independently execute packaging and awarding, ISIR corrections, verification, professional judgments, dependency overrides, disbursements, and financial aid calculations.

• Strong analytical abilities.

• High degree of accuracy and meticulous attention to detail.

• Self-motivated and well-organized.

• Proficient in customer service and financial counseling.

• Ability to articulate complex federal student aid requirements, eligibility criteria, estimates, and financial aid offers in easily understandable terms.

• Excellent written and verbal communication skills.

• Ability to foster trusted relationships in a remote work environment.

• Capacity to manage competing priorities and work autonomously within a collaborative remote team.

• Proficient in Microsoft Office.

• Comfortable utilizing financial aid management systems, student information systems, databases, and virtual collaboration tools.

• Familiarity with FAME’s software is preferred but not mandatory.

• Availability to work from 8:00 a.m. to 5:00 p.m. Eastern Time.

• Must reside in the United States.

🏝️ Benefits

• Remote work opportunities.

• Full-time employment status.

• Chance to make a significant impact on educational access.

• Collaborate across a diverse portfolio of post-secondary institutions and communities.

• Opportunity to develop specialized expertise in Title IV and clock-hour financial aid.

• Possibilities to share ideas, enhance processes, and influence service delivery.

• Career advancement opportunities within FAME, Aquila, and Constellation Software.

• Opportunities for increased responsibility, leadership roles, or internal mobility.

• Entrepreneurial culture with a streamlined work environment.

• Freedom to express creativity and curiosity.

• Virtual interview process.

• Accommodations available upon request for candidates with disabilities.