Virtual Field Access Manager – Central

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide virtual education on access resources and facilitate patient pull-through by assisting provider offices with benefit verification, reimbursement processes, and payer navigation.

• Enhance patient access to QUTENZA and other Averitas products through remote engagement with healthcare provider offices.

• Educate offices regarding the Averitas HUB, benefit investigation services, patient support programs, cost-saving tools, as well as billing and coding.

• Assist offices with benefit verification, prior authorization, and appeals utilizing virtual support and established best practices.

• Act as the virtual point of contact for assigned accounts, tackling access challenges and ensuring consistent follow-through.

• Conduct virtual case reviews with office staff to evaluate patient status, address unmet needs, and facilitate the initiation and adherence of therapy.

• Monitor payer requirements and trends to identify potential access risks and opportunities.

• Collaborate with Field Access Managers, Key Account Managers, Payer Account Directors, HUB representatives, and other internal stakeholders.

• Provide virtual training and ongoing education to assist practices in navigating payer processes for QUTENZA.

• Log interactions, insights, and access trends in CRM and internal reporting systems.

• Participate in internal meetings and business reviews to offer field-level feedback and contribute to strategic access planning.

• Follow up with provider offices and internal stakeholders to address access issues and implement next steps.

⛳️ Requirements

• Bachelor’s degree required from an accredited institution.

• 2+ years of demonstrated experience in patient access, reimbursement, HUB services, or provider-facing pharmaceutical roles.

• Comprehensive understanding of the U.S. payer landscape across Commercial, Medicare, and Medicaid, as well as specialty product access pathways.

• Proven capability to educate provider offices on access tools and payer navigation in a virtual environment.

• Experience operating in a virtual setting, with proficiency in video conferencing platforms and CRM tools.

• Exceptional organizational skills with the ability to handle multiple accounts and workflows independently.

• Strong interpersonal skills with the ability to adapt communication style to meet the needs of customers or internal stakeholders.

• Excellent virtual communication and presentation abilities.

• Strong problem-solving and analytical skills to effectively navigate access barriers.

• Strong commitment to follow-through and accountability to ensure timely communication and resolution with both internal and external partners.

• High responsiveness and meticulous attention to detail.

• Ability to work collaboratively across internal teams while maintaining a patient-first approach.

• Professional, compliant, and solutions-oriented demeanor in all interactions.

• Current possession and maintenance of a valid driver’s license and acceptable driving record.

• Willingness to attend all company-sponsored events, meetings, and conferences.

• Commitment to ethics, integrity, trust, accountability, compliance, and professional standards.

🏝️ Benefits

• Long-Term Incentive Plan (cash plan) of 15% of base salary.

• Incentive compensation target of 15% (subject to meeting plan requirements).

• Fully remote position.

• Opportunity to attend company-sponsored events, meetings, and conferences.