Virtual Customer Service Representative, Hindi, Punjabi Speaker

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Assist customers in selecting the appropriate bike, battery, accessories, and services.

• Clarify bike features, subscription plans, and pricing details.

• Guide customers through the sign-up process, account creation, and payment completion.

• Employ sales strategies to transform potential customers into subscribers.

• Provide support to existing customers regarding subscription inquiries, payment issues, and account management.

• Diagnose basic bike or service issues remotely.

• Coordinate service requests and follow-ups with the operations team.

• Respond to customer concerns and objections while ensuring a high level of customer satisfaction.

• Deliver clear, precise, and friendly communication to customers.

• Collaborate with internal teams using chat and messaging tools to address customer requests.

• Foster trust and long-lasting relationships within the rider community.

• Assist customers at Whizz locations remotely through live video connections.

⛳️ Requirements

• Native or fluent in Hindi / Punjabi.

• Proficient in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center environments.

• Comfortable appearing on camera and assisting customers via live video throughout the day.

• Capable of multitasking and maintaining organization in a dynamic work environment.

• Willingness to work on Pacific Time (PT), in sync with San Francisco, CA (GMT-7).

• Proficient in using CRM systems and productivity tools.

• Access to a high-speed internet connection and a headset.

🏝️ Benefits

• Comprehensive training and onboarding process.

• Opportunities for professional development and career growth.

• Flexible work schedule to promote work-life balance.

• Engaging team environment and company culture.