Court Support Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Contact courts regarding specific orders and provide general updates on court status, addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately via remote voice calls and emails with court personnel, attorneys, and various clients.

• Utilize Skye, the internal application, to process documents, add informative notes/updates, and execute data entry tasks.

• Handle a steady flow of incoming and outgoing phone calls to support courts and customers.

• Convey pertinent, updated information from courts to process servers and customers.

• Collaborate with team members to uncover root causes and streamline process inefficiencies.

• Navigate court dockets, download court documents, and import them into the internal application.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Prior legal experience is preferred.

• A minimum of 1 year in a customer support, call center, or retail role in a customer-facing, service-oriented capacity is preferred.

• Excellent communication skills, both written and verbal.

• Ability to work comfortably and communicate effectively in a remote setting, utilizing programs like Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, along with familiarity with other programs like online faxes.

• Experience with document manipulation (PDFs).

• Capability to perform repetitive data-entry tasks with a high degree of accuracy.

• Proficiency in reading, writing, and speaking English.

• Quick learner with a willingness to develop and grow professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.