Customer Service Representative, English

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address customer inquiries promptly and effectively via emails, live chat, and phone calls

• Work in collaboration with various departments to tackle complex issues and escalate matters when required

• Follow up with customers to confirm that their concerns have been addressed

• Conduct troubleshooting using various diagnostic methods

• Document recurring issues to aid in process enhancement

• Create FAQ articles, user manuals, and tutorials

• Offer support to current and prospective clients regarding additional products and services

• Identify and implement initiatives aimed at enhancing the overall customer experience

⛳️ Requirements

• Experience in the fintech sector (forex/crypto)

• Over 1 year of experience in online customer support

• Outstanding written and verbal English skills

• Strong interpersonal and communication abilities

• Capability to handle or navigate high-pressure situations

• Proficient in using customer service software, tools, and databases

• Availability for 2/2 shifts from 4pm to 4am GMT

• Resume must be submitted in English

🏝️ Benefits

• Fully remote position from any location of your choice

• Competitive salary commensurate with your experience

• Performance-based bonuses awarded quarterly based on your results

• Medical insurance provided after the probationary period

• Additional sick leave available every 6 months

• Birthday gifts

• Opportunity to work within an international and cross-functional team on a challenging and in-demand product