Client Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Ensure that clients of RynohEscheat Pro are accurately configured in Rynoh, which includes setting up bank accounts, holders, Pro Letterhead, and imports.

• Conduct daily escheat due diligence tasks such as drafting and sending due diligence letters, addressing payee inquiries, updating transactions with notes, and reaching out to clients for check reissues.

• Perform quarterly compliance assessments and manage the escheat database.

• Submit state NAUPA reports as assigned.

• Utilize general knowledge of the escheat module, adhere to requirements, troubleshoot, and rectify errors.

• Execute tasks assigned by the manager with minimal supervision.

• Stay informed about RynohLive software functionalities to effectively address customer inquiries and resolve issues.

• Organize and carry out escheat responsibilities for RynohEscheat Pro clients while maintaining communication with clients and escheat payees.

⛳️ Requirements

• High school diploma or GED is required.

• At least 5 years of experience in a client support role.

• Above-average proficiency with computers and software, along with the ability to resolve general computer issues.

• A motivated self-starter with a positive attitude and the capacity to work independently.

• Proficient in multitasking and managing workload effectively.

• Capability to meet deadlines and organize your own schedule.

• Adaptability to meet the evolving needs of a growing business.

• Strong written and verbal communication skills, including the ability to engage with individuals from diverse backgrounds in person and over the phone.

• Experience with Microsoft Office Products is essential.

• Must be able to pass a background check.

• A quiet workspace and a reliable internet connection with a minimum of 30 Mbps download and 10 Mbps upload speed are required.

• Prior experience in banking and/or the title industry is preferred.

• Experience in an IT environment involving client interaction is preferred.

• Familiarity with online banking systems is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative work environment.

• Flexible work arrangements.