Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the primary point of contact for members.

• Assist customers with inquiries and issues related to transportation.

• Schedule, modify, and cancel reservations upon request.

• Collect and document details regarding customer complaints and concerns.

• Accurately record all pertinent customer information.

• Attend mandatory meetings and comply with company policies and procedures.

• Maintain acceptable standards for attendance and punctuality.

• Ensure precise entry and documentation of trip data.

• Uphold a polite, professional, and courteous demeanor at all times.

• Show dedication to delivering high-quality work.

• Escalate unresolved customer issues to the appropriate departments for further investigation and resolution.

• Foster a positive and collaborative working atmosphere.

• Support a 24/7/365 contact center operation, including necessary holiday coverage.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills, capable of working independently as well as in a team setting.

• Ability to quickly learn new technologies and processes.

• Comprehend and adhere to complex instructions.

• Capable of accurately typing at a minimum of 35 words per minute.

• Must have high-speed internet with at least 25 Mbps download and 5 Mbps upload (proof of speed test is required).

• Must be able to directly hardwire to the modem.

• A dedicated workspace that is separated from other living areas to ensure the privacy of sensitive information.

• Must attend 100% of training sessions and be on camera for the initial 30 days of employment.

• Residency in Oklahoma is required.

• Availability to support a 24/7/365 contact center environment, including nights, weekends, and holidays as scheduled.

• Ability to sit for extended periods; frequent use of telephone, headset, and computer; data entry; occasional standing and walking; capable of lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rentals, and much more!).