Customer Service Representative

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Act as the primary point of contact for members

• Assist clients with inquiries and issues related to transportation

• Arrange, modify, and cancel bookings

• Gather and record customer complaints and concerns

• Ensure accurate documentation of all pertinent customer information

• Participate in mandatory meetings and adhere to company policies and procedures

• Maintain satisfactory attendance and punctuality

• Guarantee precise data entry and documentation for trips

• Uphold a polite, professional, and courteous attitude

• Deliver high-quality output

• Escalate unresolved customer issues to the appropriate departments for investigation and resolution

• Foster a positive and collaborative workplace

• Support a 24/7/365 contact center operation

• Engage in additional projects or responsibilities as assigned

⛳️ Requirements

• Must reside in West Virginia

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload, with proof of speed test required

• Capability to directly connect to the modem

• A dedicated workspace isolated from other living areas to ensure privacy for sensitive information

• Must be able to attend 100% of training and be on camera for the initial 30 days of employment

• High School Diploma is preferred

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or a suitable combination of education and/or experience

• Exceptional customer service and interpersonal abilities

• Capacity to work independently as well as collaboratively within a team

• Quick learner of new technologies and procedures

• Aptitude to comprehend and execute complex instructions

• Ability to type accurately at a speed of at least 35 words per minute

• Capability to meet physical demands which include prolonged sitting, frequent use of telephone/headset/computer, data entry, occasional standing/walking, and lifting up to 10 lbs.

• Availability for a 24/7/365 contact center environment, including nights, weekends, holidays, and necessary holiday coverage

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)