Virtual Account Manager – Part-time

This is a fully remote position, open to applicants in Japan.

📋 Description

• Handle incoming calls, process requests, and direct leads to the appropriate sales representatives.

• Establish and maintain communication networks with dealers and end users.

• Foster leads and build client relationships.

• Encourage customer loyalty and develop long-lasting relationships.

• Promote the designated product portfolio, including cross-selling, using available technology remotely.

• Ensure repeat orders by comprehending customer purchase decision processes and patterns.

• Conduct regular customer check-ins and business evaluations.

• Grasp customer processes and pinpoint opportunities and priorities.

• Lead negotiations regarding pricing and contracts.

• Offer ongoing product servicing, accurate product information, training, and support.

• Maintain precise CRM customer data and documentation.

• Utilize sales tools like Salesforce to enhance sales efficiency.

• Generate leads and collaborate with Field BioA teams and Application Specialists to deliver technical information and demonstrations.

• Collaborate as part of the regional Sales team alongside FAS, Sales, Marketing, and Customer Service.

⛳️ Requirements

• At least 3 years of sales experience in the Pharmaceutical, Medical, or Life Science sectors.

• Exceptional presentation skills utilizing Microsoft PowerPoint and other online platforms.

• Strong communication skills in Japanese to foster positive relationships with stakeholders.

• Proficient in reading and writing in English, comfortable in an English-speaking environment.

• Familiarity with the sales process, including opportunity qualification, pre-call planning, and time management.

• Robust analytical skills and the ability to gain expertise.

• A professional or educational background in a scientific discipline (e.g., Life Science, Biology, or equivalent) is preferred.

• Experience in inside sales and/or online sales (Teams, Zoom) is preferred.

• Experience in channel management is preferred.

• Marketing knowledge and experience is preferred.

• Fluency in English is preferred.

• Strong proficiency in Microsoft Excel is preferred.

🏝️ Benefits

• Opportunity to apply for full-time positions in the future based on interest and success in this role.