Senior Manager, Retail Partnerships

This is a fully remote position, open to applicants in North America.

📋 Description

• Become an expert in Jabra Enhance by gaining a comprehensive understanding of its products and services.

• Oversee account management for Retail accounts, including Amazon, Best Buy, Walmart, Soundly, and Sam’s Club.

• Take ownership of the Retail Channel P&L to achieve gross revenue, net revenue, and margin objectives.

• Develop growth strategies for 1-3 years in collaboration with retail buyers.

• Coordinate inventory forecasting, End-of-Life lifecycles, and promotional calendars effectively.

• Foster strong relationships with leadership and category managers in key accounts.

• Manage everyday partner relationships and implement growth strategies.

• Lead contract renewals, establish margin structures, co-op advertising agreements, and set pricing guardrails.

• Analyze the OTC hearing aid retail market and assess the competitive landscape.

• Advocate for Retail channel needs internally with teams from Product, Audiology, and Operations.

• Enhance Retail media advertising and online merchandising efforts.

• Supervise the digital shelf experience, ensuring a ≥4.5-star review rating across e-commerce platforms.

• Identify, propose, and secure new high-value retail and e-commerce channels.

• Mentor and expand the retail partnerships team, including direct management of a Retail Operational Specialist.

• Collaborate with Marketing, Sales, and Product teams for internal enablement.

• Anticipate risks in partnerships and execute mitigation strategies.

• Act as a subject-matter expert on partnerships for internal initiatives.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, Economics, or a related field (MBA is preferred).

• 7-10+ years of experience in Retail National Account Management, Channel Partnerships, or Business Development, demonstrating a successful track record of scaling existing accounts and managing a multi-million-dollar P&L.

• Extensive, hands-on experience managing significant omnichannel and e-commerce retailers, particularly Amazon (1P/Vendor Central), Walmart, and Best Buy (3P Marketplace).

• Proven ability to navigate both the digital shelf (e-commerce optimization, retail media networks) and physical retail (in-store merchandising, line reviews, modular placement).

• At least 2-3 years of direct people management experience, with a history of effectively coaching and developing operational or administrative direct reports.

• Experience in scaling products within highly regulated consumer categories or premium, high-ASP Consumer Electronics.

• Established relationships with tech, wellness, or health category buyers at major national Retail chains.

• Capability to work independently and remotely using digital collaboration tools.

• Proficiency in utilizing modern AI tools and AI-driven data insights.

• Willingness to travel approximately 10-20% to engage with partners and internal teams.

🏝️ Benefits

• Travel approximately 10-20% to engage with partners and internal teams.