VIP Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, recruit, onboard, and retain VIP traders and high-net-worth individuals in the United States.

• Cultivate relationships throughout the US trader, HNWI, and community landscape by leveraging industry networks, referrals, events, and inbound interest.

• Negotiate and finalize VIP terms in accordance with MetaMask's program guidelines.

• Serve as the primary point of contact for each VIP, engaging Support, Product, Marketing, and leadership when necessary.

• Organize and participate in VIP gatherings across the US, including frequent travel to key hubs and industry events.

• Translate VIP discussions into insights regarding trading behavior, competitor offerings, market shifts, and product gaps, and communicate these insights to Product.

• Tailor VIP materials and communications for a US audience, adhering to Legal guidance.

• Monitor and report on pipeline, volume, fees, and retention metrics.

• Foster a growing, active, and engaged VIP community in the US.

• Promote strong retention rates and referrals.

• Gather VIP feedback that informs Product development.

• Manage relationships in strict compliance with company policies.

⛳️ Requirements

• Proven experience in VIP, account management, or business development within the crypto, exchanges, brokerages, or fintech sectors.

• Established credibility and networks among high-volume US traders, HNWIs, KOLs, or communities, or a demonstrated ability to build such networks.

• Exceptional written and verbal communication skills in English, with the professionalism required to engage high-net-worth clients.

• Strong understanding of the US trading landscape, including how traders evaluate offers.

• Ability to work towards volume, fee, and deposit targets effectively.

• Comprehensive knowledge of on-chain trading and decentralized finance (DeFi).

• Sound judgment regarding US regulations and comfort in collaborating with Legal guidance.

• Candidates may be required to undergo background and identity verification checks, including employment, education, and criminal record assessments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working arrangements and a supportive work environment.

• Access to exclusive industry events and networking opportunities.