VIP Relationship Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Identify, recruit, onboard, and retain VIP traders and high-net-worth individuals across Mainland China, Hong Kong, Taiwan, and Singapore.

• Cultivate relationships with Mandarin-speaking traders, HNWIs, and community networks through industry connections, referrals, events, and incoming interest.

• Negotiate and establish VIP terms within the guidelines of MetaMask's program.

• Serve as the primary point of contact for each VIP, coordinating with Support, Product, Marketing, and leadership as necessary.

• Organize and participate in VIP events throughout Greater China and the surrounding region alongside the Events team.

• Transform VIP discussions into valuable insights regarding trading behaviors, competitor offerings, market trends, and product deficiencies, and communicate these to Product.

• Modify VIP materials and communications for a Chinese-speaking audience in accordance with Legal guidance.

• Monitor and report on pipeline, volume, fees, and retention metrics.

• Develop a growing, active, and engaged VIP community throughout Greater China.

• Foster strong retention rates and a healthy stream of referrals.

• Provide VIP input that influences Product development.

• Maintain relationships in full compliance with company policies.

⛳️ Requirements

• Proven experience in VIP management, account management, or business development within the crypto, exchanges, brokerages, or fintech sectors.

• A credible network among high-volume Mandarin-speaking traders, HNWIs, or communities, or a demonstrated ability to build such a network.

• Native proficiency in Mandarin and strong professional English; Cantonese is an advantage.

• A solid understanding of regional market dynamics and how traders and HNWIs evaluate offerings.

• Comfort in working towards volume, fee, and deposit objectives.

• Comprehensive knowledge of on-chain trading and DeFi.

• Good judgement regarding local regulations and comfort in collaborating with Legal guidance.

• Candidates may be required to undergo background and identity verification checks.

• Applications from candidates based in France, Italy, or Germany cannot be considered.

🏝️ Benefits

• Remote-first, global team.

• Remote-friendly start-up environment.

• Equal opportunity employment.

• Background and identity verification checks as part of the hiring process.