VIP Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Manage incoming inquiries via messaging platforms, chats, and email.

• Offer timely support regarding account issues, gameplay inquiries, bonus questions, and payment matters.

• Ensure a personalized and high-quality customer service experience.

• Apply bonuses and implement template-based bonus configurations.

• Analyze client activity through reports and data uploads.

• Spot opportunities to enhance engagement and retention within VIP clientele.

• Handle manual deposit and withdrawal requests.

⛳️ Requirements

• Proficient in Ukrainian.

• Background in customer support, particularly with VIP or premium clients.

• Familiarity with fundamental iGaming financial metrics: GGR, margin, and behavioral indicators.

• Exceptional attention to detail and a strong sense of responsibility.

• Ability to remain calm under pressure and thrive in a fast-paced setting.

• Creative, out-of-the-box thinker capable of devising solutions outside standard procedures.

• Strong commitment to service quality and achieving results.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage