Supporter Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comprehensive logistics and project management for donor cultivation and stewardship events.

• Supervise brand visibility and message integration across various event touchpoints.

• Manage vendors, venues, catering, audiovisual needs, contracts, invoicing, and post-event wrap-up.

• Create run-of-show documents, production schedules, event timelines, and budget trackers.

• Oversee RSVPs, guest communications, attendee management, signage, printed materials, and name tags.

• Act as the primary contact on the event day for vendors, venues, and on-site logistics.

• Collaborate with the Director of Supporter Experience to ensure alignment of strategy and logistics.

• Assist executives, board members, and VIP stakeholders with briefings, materials, and logistics.

• Develop decentralized event models and materials for local supporter gatherings.

• Project-manage logistics for internal revenue channel teams.

• Lead initiatives for Pride Month, Mental Health Awareness Month, National Suicide Prevention Month, and Trevor’s Birthday.

• Support strategic engagements, conferences, panels, tabling opportunities, and group activities.

• Coordinate advancement engagement for board and executive participation in events and speaking roles.

• Drive non-event supporter experiences and virtual engagement initiatives, including webinars and digital materials.

• Execute post-event stewardship plans and donor journeys.

• Oversee follow-up, thank-you workflows, action items, and documentation of strategic outcomes.

• Manage event data in Salesforce, including RSVPs, outcomes, engagement history, and donor interactions.

• Utilize Asana and Google Workspace for timelines, assignments, and cross-team visibility.

• Provide updates, identify risks, escalate issues appropriately, and manage communications upwards.

• Handle confidential donor information and wealth screening data responsibly.

• Promote belonging, equity, and inclusion among staff, volunteers, and supporters.

⛳️ Requirements

• Proven experience in managing events from inception to execution, encompassing logistics, vendor coordination, and day-of operations; experience in a nonprofit or mission-driven organization is preferred, with transferable experience from related fields also considered.

• Strong project management capabilities, including the ability to oversee multiple events concurrently, maintain detailed timelines, and meet deadlines in a fast-paced environment.

• Experience with CRM or donor database platforms (Salesforce preferred; comparable platforms or transferable experience will be considered).

• Familiarity with project management tools such as Asana or similar platforms.

• Proficient in Google Workspace, with experience in document management and mail merge functions.

• Knowledge of peer-to-peer fundraising platforms like GoFundMe Pro or similar tools.

• Exceptional written and verbal communication skills, with the ability to collaborate effectively with internal teams, vendors, and external stakeholders.

• Strong attention to detail and a solutions-oriented approach to problem-solving.

• Willingness to work occasional evenings or weekends as dictated by event schedules.

• Proficiency in both spoken and written English.

• Authorization to work for any employer in the United States is required.

• The Trevor Project will not sponsor a work visa for this position.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative work environment that values diversity and inclusion.

• Flexible working arrangements and supportive work-life balance policies.