VIP Account Manager, English Speaking

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Establish and nurture strong relationships with the VIP clientele of the client.

• Deliver outstanding service and support that aligns with the client's brand standards.

• Actively engage with VIP customers to comprehend their needs, preferences, and gaming objectives.

• Offer personalized recommendations and tailored promotions to enhance satisfaction and brand loyalty.

• Function as the main point of contact for English-speaking VIP customers.

• Respond to inquiries and resolve any platform or account-related issues.

• Work in collaboration with internal cross-functional teams to provide VIP experiences, event invitations, promotions, and rewards.

• Monitor and evaluate VIP customer activity and behavior to pinpoint opportunities for engagement and retention.

• Develop, align, and implement strategies for VIP customer acquisition and retention.

• Stay updated on industry trends and best practices in VIP account management.

• Work shifts that correspond with UTC+10 to UTC+13 time zones.

⛳️ Requirements

• Excellent command of English, both written and verbal, as it is the sole language used in operations.

• Prior experience in VIP account management or a comparable customer-facing position.

• Strong skills in relationship-building and effective communication.

• A customer-centric approach with a commitment to providing outstanding service.

• Exceptional problem-solving capabilities and conflict resolution skills.

• Ability to manage multiple tasks and perform efficiently in a dynamic environment.

• Strong analytical abilities, with a knack for interpreting data and generating insights.

• Background in the iGaming, entertainment, or other fast-paced industries is advantageous.

🏝️ Benefits

• A vibrant community comprising over 40 nationalities across 8 global locations.

• An environment characterized by hyper-growth and scale-up opportunities.

• Opportunities for professional development and advancement.

• A collaborative work environment.

• A team culture that prioritizes diversity.