VIP Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture strong, enduring relationships with VIP players.

• Serve as a reliable point of contact, gaining insight into each player's preferences, expectations, and needs.

• Provide exceptionally tailored service throughout player interactions.

• Design and execute personalized engagement strategies to enhance loyalty and retention.

• Oversee customized rewards, promotions, and incentives aligned with player profiles and activities.

• Actively engage VIP players to promote sustained interaction.

• Function as the primary contact via Intercom, Discord, email, and other communication channels.

• Address requests and concerns swiftly and professionally.

• Take ownership of issues until resolution, coordinating internally as necessary.

• Track player activity, preferences, and performance to uncover engagement and retention opportunities.

• Utilize player data and behavioral insights to guide decisions regarding rewards, promotions, and communications.

• Maintain accurate records of VIP interactions and player information.

• Collaborate with Customer Support, Marketing, Promotions, Payments, and other internal teams.

• Organize exclusive offers, campaigns, and experiences for VIP players.

• Relay player feedback and insights to enhance products and services.

⛳️ Requirements

• Demonstrated experience in VIP management, account management, customer success, customer service, or a comparable client-facing position.

• Experience in iGaming, online gaming, cryptocurrency, betting, or another high-value customer sector is highly advantageous.

• Exceptional relationship-building and communication skills.

• Outstanding written and verbal communication skills in English.

• Strong organizational abilities with the capacity to manage multiple VIP relationships at once.

• Proactive, solution-focused mindset with a keen attention to detail.

• Proficient in using CRM and communication platforms such as Intercom and Discord.

• Capability to understand and analyze player data and behavioral insights.

• Ability to thrive in a fast-paced, international, and remote working environment.

• Proficiency in additional languages is a bonus.

🏝️ Benefits

• 25 days of paid vacation time.

• Equipment allowance to support your home office setup.

• Opportunities for professional growth and development.

• Remote-first work culture with an international team.

• Incentives based on performance.