Account Manager, Life Sciences

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and maintain three-dimensional relationships with customers and key stakeholders to enhance customer retention and growth.

• Act as the primary contact for incoming inquiries, outgoing engagement, relationship updates, and discussions regarding renewals.

• Oversee a client portfolio within a specialized book of business aligned with the industry.

• Collaborate with Account Executives to uncover new business opportunities and expand presence within client accounts.

• Optimize retention rates across the entire book of business.

• Promote the adoption of AlphaSense solutions across additional business units and surpass monthly, quarterly, and annual revenue targets.

• Identify at-risk revenue to proactively mitigate churn.

• Anticipate retention rates effectively.

• Gain a deep understanding of client businesses, their roles, responsibilities, projects, and performance metrics.

• Foster relationships with users and key stakeholders to position AlphaSense as a trusted business partner.

• Conduct business reviews with key stakeholders.

• Engage in proactive outreach with relevant materials and insights.

• Provide a physical presence within client environments through floor walks and lunch-and-learns.

• Be an advocate for AlphaSense to clients and represent client needs within AlphaSense.

• Collect client success stories and feedback on products for the purposes of product development, marketing, and sales.

⛳️ Requirements

• Minimum of three years experience in an account management position.

• Proven experience in managing retention and growth of an existing book of business.

• Track record of achieving renewal and expansion targets for client accounts post-initial sale.

• Demonstrated success in managing and enhancing relationships with Fortune 1000 clients.

• Strong skills in managing relationships both internally and externally.

• Solid business acumen and dedication to effective processes and strategies.

• Ability to quickly learn and adapt to new challenges.

• Familiarity with best practices for client engagement in a SaaS context.

• Outstanding oral, written, and presentation capabilities.

• Ability to simplify and articulate complex issues in an understandable manner.

• Previous experience in the specified industries is not mandatory.

🏝️ Benefits

• Performance-based bonuses may be available.

• Equity options may be provided.

• Comprehensive benefits program.

• Reasonable accommodations for qualified employees with protected disabilities, as mandated by applicable laws.

• AlphaSense does not require candidates to pay for job applications, equipment, or training.