Account Manager – Consulting, Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance retention rates across the entire portfolio of clients.

• Promote the adoption of AlphaSense solutions across various departments within existing client organizations, aiming to surpass monthly, quarterly, and annual revenue targets.

• Recognize potential revenue risks to mitigate churn.

• Project retention rates effectively.

• Work in conjunction with Account Executives to pinpoint growth opportunities.

• Gain a deep understanding of client operations, roles, responsibilities, projects, and performance metrics to engage with users and decision-makers, identify opportunities, and develop messaging in collaboration with Account Executives.

• Build and maintain relationships with users and key stakeholders so that AlphaSense is regarded as a valued business partner.

• Conduct business reviews with significant stakeholders.

• Undertake proactive outreach with pertinent materials and information.

• Represent AlphaSense physically within client premises through activities such as floor walks, lunch-and-learns, and similar engagements.

• Advocate for AlphaSense to clients while also representing client interests within AlphaSense.

• Collect client success stories and product feedback, sharing them internally to aid product development, marketing, and sales efforts.

⛳️ Requirements

• Minimum of three years of experience in an account management position.

• Proven track record of managing retention and growth for an established client portfolio.

• Experience in meeting renewal and expansion goals for managed client accounts following the initial sale.

• Demonstrated success in managing and nurturing relationships with Fortune 1000 clients.

• Proficient in both internal and external relationship management.

• Strong business acumen is essential.

• Dedication to effective processes and strategies.

• Naturally inquisitive with the ability to learn and adapt swiftly.

• Knowledge of best practices for client engagement in a SaaS context.

• Outstanding oral, written, and presentation capabilities.

• Ability to simplify and communicate complex issues clearly.

• Previous experience in the specified industries is not mandatory.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Comprehensive benefits program.

• Commitment to equal employment opportunities.

• Reasonable accommodations for qualified employees with protected disabilities.

• AlphaSense does not request candidates to pay for job applications, equipment, or training.