Key Account Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the main contact at Axis for designated major end-customer account relationships.

• Oversee all facets of assigned account relationships from their inception and assignment through to transition.

• Strategically cultivate accounts to enhance the Axis relationship across product ranges, geographical areas, and extended timelines.

• Engage in account sales and implementation, which includes presentations, proposals, pilot-install site management, and integration testing.

• Foster relationships with end users and ecosystem partners.

• Assemble account teams and streamline resources and communication across sales, business development, marketing, and technical services.

• Create and maintain account documentation, such as meeting minutes, notes, designs, Axis CRM records, and tracking tools.

• Involve in account design, which includes site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings, system design, third-party recommendations, and integration.

• Keep accurate product configuration and specification documentation.

• Compile weekly, bi-weekly, and monthly reports as necessary.

• Coordinate post-sales support and technical assistance.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.

• Over 5 years of experience in Sales, National / Key Accounts, Sales Engineering, or Project Management, preferably within the video and physical security sectors.

• Strong skills in account management and team building.

• Demonstrated ability to develop strategic and trusted relationships with end-users.

• Capability to manage relationships with various integrators, distributors, and partners.

• Excellent verbal, listening, written, presentation, and training abilities.

• High technical aptitude for shootouts, proof of concepts, pilots, and troubleshooting before and after sales.

• Ability to clearly convey complex technologies and specifications.

• Experienced in design documentation, including schematics, flow charts, metrics, field of view, and pixels on target.

• Strong understanding of the physical security market, its products, and emerging trends.

• Knowledge of video transport protocols and compression technologies.

• Experience with Salesforce is preferred.

• Capability to occasionally lift 20–40 lbs.

• Ability to climb and stand on ladders or lifts for extended durations.

• Willingness to work at heights, including ceilings, ladders, and rooftops.

• Up to 60% travel may be required occasionally.

• Must reside in the Eastern Wisconsin area.

🏝️ Benefits

• Permanent employment.

• Background checks and necessary verifications where applicable.

• Reasonable accommodations for individuals with disabilities.