This is a fully remote position, open to applicants in Illinois, +1 more state.

• Manage a portfolio of high-value VIP clients.

• Provide exceptional service and cultivate personal 1:1 relationships that enhance loyalty and encourage increased engagement.

• Increase share of wallet across casino, sports betting, and other sectors.

• Promote offerings across casino, sports betting, and more, while onboarding new VIP clients to the program.

• Identify and attract high-value players from competing establishments.

• Re-engage inactive players with timely and relevant offers.

• Develop digital exclusives, suite nights, and distinctive VIP experiences.

• Drive growth in portfolio revenue, deposits, and active players while surpassing targets.

• Collaborate with Marketing, Product, CRM, and Operations on tailored VIP campaigns.

• Resolve issues impacting the player experience.

• Identify risky play patterns and work with Responsible Gaming to ensure the protection of players and compliance.

• Provide insights on market trends, competitor offerings, product suggestions, and tool recommendations to enhance the program.

• Utilize Metaview, an AI-driven note-taking tool, during recruitment interviews for effective documentation.

• 3-5 years of experience in VIP hosting, outbound sales, relationship management, or marketing.

• Preferred background in casino, sports, hospitality, and/or entertainment industries.

• Proven track record as a top performer consistently achieving and exceeding targets.

• Competitive sales mentality with a proactive approach and a strong closing instinct.

• Entrepreneurial spirit and self-motivated drive.

• Comfortable with target ownership and performing well under pressure.

• Flexible availability to accommodate player engagement during evenings, weekends, and events.

• Openness to regular travel for VIP events and activations, approximately 25% of the time.

• Capability to identify signs of risky play and collaborate closely with Responsible Gaming to ensure compliance.

• Opportunities for white-glove service and personal 1:1 VIP relationship management.

• Access to digital exclusives, suite nights, and unique experiences that money can't buy.

• Flexible scheduling, including evenings, weekends, and events.

• Travel opportunities for VIP events and activations.

VIP Account Manager

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