Vice President, Transformation Services – Patient Access

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee enterprise-wide Patient Access transformation projects for healthcare system clients, spanning from assessment to ongoing performance enhancement.

• Guide, mentor, and expand a diverse, high-performing team.

• Formulate and implement strategic transformation roadmaps.

• Collaborate with internal and hospital leadership to pinpoint and prioritize opportunities for performance improvement.

• Conduct operational evaluations across scheduling, registration, financial clearance, authorization, eligibility, patient financial services, and digital access.

• Create and deploy best-practice operational models.

• Propel front-end revenue integrity initiatives to minimize preventable denials, enhance clean claim rates, and boost reimbursement performance.

• Enhance workflows concerning prior authorization, insurance verification, medical necessity compliance, financial counseling, point-of-service collections, and financial assistance.

• Leverage analytics and benchmarking to uncover performance gaps, quantify financial opportunities, and prioritize initiatives.

• Articulate business value through improvements in revenue yield, cash acceleration, cost-to-collect, labor productivity, and patient satisfaction.

• Influence organizational change and roll out new processes, performance expectations, and accountability frameworks.

• Stay updated on healthcare regulations, reimbursement trends, emerging technologies, and industry best practices.

• Establish consistent transformation methodologies, playbooks, and best practices across client engagements.

• Safeguard and disclose patients’ protected health information in compliance with HIPAA regulations.

• Adhere to Information Security and HIPAA policies and procedures; restrict PHI access to the minimum necessary.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related discipline is preferred.

• Over 10 years of experience in a leadership position within revenue cycle services, ideally in a hospital-based healthcare environment.

• Robust understanding of revenue cycle management principles and practices.

• Familiarity with state and federal governmental, legal, and regulatory provisions pertaining to front-end, middle, and backend revenue cycle operations.

• Exceptional leadership abilities, including motivating, mentoring, and cultivating a high-performing team.

• Expertise in revenue cycle management systems, electronic health records (EHR), and client management tools.

• Capacity to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

• Proficient in Microsoft Office Suite.

• Strong interpersonal, communication, problem-solving, creative thinking, judgment, integrity, dependability, urgency, and results-oriented mindset.

• Outstanding written and verbal communication skills.

• Must have a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

• Ability to follow instructions, collaborate with others, and manage stress effectively.

🏝️ Benefits

• Occasional travel may be necessary.

• Employer-provided multifactor authentication and security access via smartphone or electronic device.

• Equal employment opportunity and nondiscrimination protections.