Vice President – Strategic Account Management

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Take ownership of and oversee executive-level relationships within key accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators.

• Formulate, implement, and sustain enterprise-level account strategies that encompass surgical workflows, pathology operations, and oncology care delivery.

• Recognize opportunities to incorporate Caris molecular profiling and precision oncology solutions into clinical pathways, standards of care, and system-wide protocols.

• Facilitate Quarterly Business Reviews concentrating on performance, utilization trends, outcomes, and prospective growth initiatives.

• Examine account- and regional-level data to discover growth opportunities, obstacles to adoption, and productivity gaps.

• Align enterprise priorities with regional planning, prioritization, and tactical execution.

• Provide indirect leadership, mentorship, and subject matter expertise to account executives, case managers, and other supporting field roles.

• Oversee strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service enhancements.

• Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing.

• Establish project scope, timelines, deliverables, and success metrics; monitor progress utilizing CRM and project management tools.

• Assist with complex deal strategy, value positioning, and institutional decision-making for new business development and account expansion.

• Act as a senior escalation point for strategic accounts.

• Represent Caris Life Sciences at senior customer leadership levels as a long-term precision medicine partner.

⛳️ Requirements

• Bachelor's degree in life sciences, business, or a related field.

• A minimum of 5–7 years of experience in strategic account management, oncology diagnostics, precision medicine, or complex healthcare sales.

• Strong understanding of molecular diagnostics, next-generation sequencing (NGS), oncology workflows, and pathology/laboratory operations.

• Proven success in driving growth within complex, matrixed healthcare environments.

• Established ability to influence without direct authority and lead cross-functional and field teams.

• Proficiency in CRM systems (e.g., Salesforce), reporting tools, and Microsoft Office Suite.

• Capability to sit or stand for extended periods while working remotely or on-site with customers.

• Willingness to travel by air and automobile for customer meetings and regional responsibilities.

• Ability to occasionally lift and carry materials weighing up to 25 pounds.

• Successful completion of the pre-employment process, which includes a criminal background check, drug screening, applicable credit check, and reference verification.

🏝️ Benefits

• Continuous training related to Caris products, systems, regulatory requirements, and commercial processes.

• Significant regional travel (approximately >50%).

• Evening, weekend, or holiday work may be necessary based on customer needs and business priorities.

• After-hours responsiveness for critical customer or enterprise issues.