Vice President, Strategic Account Delivery – Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary senior strategic leader for a premier enterprise client account and the complete product portfolio.

• Develop the account vision, governance framework, and cohesive delivery strategy.

• Serve as an executive partner, linking client brand strategies, patient support requirements, and commercialization goals to Valeris solutions.

• Direct portfolio governance, conduct executive business reviews, strategic planning, and manage escalations.

• Spot opportunities for new services, innovation, digital empowerment, data insights, process enhancements, and portfolio growth.

• Collaborate with executive sponsors and commercial leaders on account strategies, renewals, scope adjustments, and growth initiatives.

• Coordinate integrated implementation roadmaps across program design, operations, technology, data, quality, training, finance, human resources, and communications.

• Facilitate readiness reviews and executive go/no-go assessments.

• Supervise post-launch projects and account initiatives that deliver measurable value.

• Evaluate service performance, client experience, quality outcomes, staffing readiness, financial viability, and delivery risks.

• Lead cross-functional teams in resolving complex issues across programs and shared-service groups.

• Utilize performance metrics, client feedback, and operational insights to advocate for continuous improvement solutions.

• Lead teams that are account-dedicated, both direct and matrixed, across various functions.

• Set priorities, decision-making rights, delivery expectations, and working rhythms for matrixed resources.

• Collaborate with Patient Services VPs and Directors to assist therapeutic-area and program teams.

• Partner with financial and operational leaders on forecasts, budgets, staffing strategies, billing preparedness, margin performance, and investment choices.

• Ensure compliance with client obligations, company policies, regulations, and quality management practices in service delivery.

• Oversee risk management and corrective measures across launches, operations, technology, data, and third-party dependencies.

• Assist in pricing, scope, and contract negotiations.

⛳️ Requirements

• A Bachelor’s degree in Healthcare Administration, Business, Life Sciences, or a related discipline is required.

• An MBA, MHA, or other relevant advanced degree is preferred.

• A minimum of 12 years of progressive leadership experience in patient support services, pharmaceutical commercialization, HUB operations, patient affordability, specialty pharmacy, healthcare services, or a similar outsourced services context.

• Proven experience in leading complex, multi-workstream implementations, launches, transitions, or transformations for enterprise biopharma clients.

• Capability to build and lead high-performing, cross-functional teams in a matrixed environment, including shared-services or indirect reporting structures.

• Executive presence and a history of managing senior client relationships, governance meetings, and complex escalations.

• In-depth knowledge of patient access, reimbursement, affordability, program operations, and the pharmaceutical commercialization lifecycle.

• Strong financial and business acumen, including staffing models, budgets, forecasts, service scope, and operational performance indicators.

• Outstanding communication, persuasion, problem-solving, and change leadership abilities.

• Dedication to service excellence, innovation, compliance integrity, and ongoing improvement.

• Successful completion of a background check and, depending on the role, a drug screening.

• Preference for candidates typing at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to annual earnings, with applicable minimums and maximums.

• Company-paid Short-Term Disability coverage, with the option to buy Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging, stimulating work environment that encourages innovative ideas.

• A mission-driven, inclusive culture.

• An equal opportunity employer.