Vice President – Professional Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the Professional Services division and its operational strategy, encompassing revenue goals, utilization rates, capacity management, backlog conversion, delivery quality, and client satisfaction.

• Expand the business by enhancing the current team and increasing capacity while ensuring utilization and profit margins are maintained.

• Establish benchmarks for project management and technical execution, which include scoping, status updates, risk assessment, and client communication.

• Act as the executive escalation point for significant or intricate Services engagements.

• Cultivate and implement technical expertise across key initiatives while strengthening the consultant and developer talent pool.

• Collaborate with the Sales team on project scoping, solution design, pricing strategies, and transition processes.

• Work alongside Product, Engineering, Support, Client Success, and Finance teams to eliminate obstacles and enhance handoff processes.

• Leverage data and AI-driven tools to enhance forecasting, project visibility, resource allocation, and operational efficiency.

• Report directly to a member of Evisions' Executive Leadership Team.

⛳️ Requirements

• A minimum of 10 years of experience in Professional Services, consulting, enterprise software implementation, or a similar client delivery environment.

• Significant leadership experience.

• Experience in B2B SaaS or higher education technology is highly advantageous.

• Demonstrated success in leading and enhancing a Services organization with responsibility for revenue, utilization, capacity, project delivery, and client outcomes.

• Proficient understanding of the financial and operational aspects of a Services business.

• A hands-on operational approach.

• Strong expertise in project and portfolio management.

• Experience in leading technical services teams and managing complex software implementations.

• Excellent people leadership and talent development abilities.

• Commercial and financial acumen, including familiarity with Services revenue forecasting, utilization, margins, backlog management, pricing strategies, scope management, and scaling considerations.

• Executive presence and sound judgment in client interactions.

• Ability to lead during periods of change while utilizing AI and contemporary operational tools.

• Must be capable of remaining in a stationary position for up to 50% of the time.

• Background check is required.

• Must comply with the Evisions Information Security Management System.

🏝️ Benefits

• Bonus opportunities.

• Some travel may be necessary for on-site client meetings and corporate events, including annual kickoffs, team offsites, and client-facing activities.