Vice President, Patient Support Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop and implement the strategic vision for copay programs, patient affordability solutions, and patient support services across various biopharma partnerships.

• Act as a senior strategic partner to clients, ensuring alignment of program design, brand strategy, and operational execution.

• Identify avenues to enhance service offerings through technology integration, digital engagement, and insights from patients.

• Collaborate with Business Development and Program Implementation teams during client onboarding, RFP responses, and program launches.

• Lead HUB operations and patient affordability initiatives, encompassing benefits verification, prior authorization, financial aid, copay assistance, patient onboarding, adherence programs, and nursing/clinical support.

• Establish and track performance metrics, client SLAs, KPIs, and quality standards.

• Drive ongoing improvements to enhance efficiency, scalability, and patient satisfaction.

• Supervise the design, implementation, and management of copay assistance and patient affordability programs, ensuring compliance with relevant rules and regulations.

• Collaborate with Technology and Analytics teams to leverage data insights for informed decision-making and performance enhancement.

• Manage senior directors and program managers accountable for HUB, copay, patient affordability operations, and client program execution.

• Foster a leadership pipeline and cultivate a culture of accountability, collaboration, and high performance.

• Oversee workforce planning, training, and talent development initiatives.

• Ensure adherence to client requirements, industry regulations, HIPAA, FDA, OIG, and manufacturer guidelines.

• Work with Quality and Compliance teams on auditing, monitoring, and corrective actions.

• Administer operational budgets, staffing models, resource allocation, profitability, and efficiency.

• Collaborate with Finance on program costs, margins, and scalability considerations.

• Assist in strategic pricing and contract renewal negotiations.

• Ensure compliance with training deadlines and SOP requirements.

• Undertake additional assigned tasks and projects.

⛳️ Requirements

• A Bachelor's degree in Healthcare Administration, Business, or a related field is required.

• An MBA, MHA, or equivalent advanced degree is preferred.

• Over 10 years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.

• Demonstrated success in leading large-scale, multi-client programs within a third-party HUB or outsourced services setting.

• Comprehensive understanding of patient access, reimbursement frameworks, and pharmaceutical commercialization.

• Proven experience in managing executive-level client relationships.

• Exceptional leadership, financial acumen, and operational management capabilities.

• A strong commitment to service excellence, innovation, and compliance integrity.

• Ability to type at least 35 words per minute with 97% accuracy is preferred.

• Willingness to travel as needed is preferred.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace with a mission-driven culture.

• Flexibility for minimal travel is preferred.