Regional VP, Franchise Performance Support

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Lead and manage Franchise Performance Support initiatives through 10–11 subordinate Managers, each responsible for a portfolio of approximately 50 owners.

• Formulate strategies aimed at increasing revenue, cultivating sales cultures, enhancing service quality, and improving overall performance through direct reports.

• Facilitate the effective implementation of IHG hotel initiatives and strategies designed to boost revenue.

• Foster robust relationships with franchisees, acting as an escalation point for owners and hotel management teams.

• Mentor direct reports in the development of strategic plans tailored for hotels.

• Recruit and train new Franchise Performance Support Managers on consulting tools and determine the appropriate deployment of Franchise Revenue, Operations Support, and Sales Managers.

• Assist direct reports in identifying and resolving issues across hotel operations and performance metrics.

• Join direct reports on Key Account Visits, providing consultation for owners, principal correspondents, management companies, and general managers.

• Communicate quarterly performance metrics to owners, evaluating progress against goals and adjusting strategic plans as needed.

• Collaborate closely with the legal team to address company conflicts with key accounts and owners.

• Develop business cases for license and extension requests.

• Establish trusted relationships with owners to promote growth within hotels and the wider system.

• Monitor commercial and operational performance through internal reporting to identify and prioritize hotel and portfolio challenges.

⛳️ Requirements

• Bachelor's degree in Hotel Management, Business, Education, or a related field, or a suitable combination of education and relevant work experience.

• CHA certification preferred.

• 12+ years of progressively responsible work experience demonstrating expertise in customer service within the Service/Hospitality sector, specifically in hotel operations and/or training, along with experience in an asset management role.

• A minimum of 2 years of experience in a multi-unit, multi-brand environment.

• Skilled in the preparation and delivery of industry programs.

• 5 years of experience in managing teams and navigating complex projects.

• Proven expertise in hotel operations, high-volume commercial areas, revenue management, sales and marketing, and channel strategies.

• Exceptional communication skills, with the ability to persuade owners and operators to embrace new strategies.

• Strong problem-solving abilities and a talent for developing strategies informed by data.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Competitive compensation packages.

• Flexible work arrangements.

• Employee discounts across a wide range of services and products.