Vice President, Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and implement scalable operational strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.

• Supervise the complete service delivery process, ensuring exceptional quality, accuracy, timeliness, and client satisfaction.

• Standardize operational procedures and introduce initiatives aimed at enhancing efficiency, productivity, and service quality.

• Identify operational shortcomings and drive enhancements in client experience and overall business performance.

• Spearhead process automation and operational transformation in collaboration with Product and Technology teams.

• Utilize technology to optimize workflows, improve accuracy, and elevate service delivery.

• Establish and reinforce quality-control frameworks, operational controls, and compliance procedures.

• Build, lead, and nurture high-performing operations teams, managers, and functional leaders.

• Set operational KPIs and dashboards to track productivity, quality, service-level agreements (SLAs), capacity, and profitability.

• Oversee workforce planning and operational readiness to accommodate business growth and seasonal demand.

• Cultivate a culture of accountability, continuous improvement, and operational excellence.

• Collaborate with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to fulfill organizational goals.

• Ensure operational capabilities and resources are aligned with business priorities.

• Drive initiatives that enhance service-line performance, cost-efficiency, and client outcomes.

⛳️ Requirements

• A minimum of 10+ years of experience.

• Master's degree in Accounting, Finance, Business Administration, or a related field.

• CA, CPA, CMA, or an equivalent professional qualification is preferred.

• Over 10 years of progressive professional experience, including substantial experience in operations leadership.

• Proven experience in managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.

• Preference will be given to candidates with Big Four experience.

• Strong comprehension of US accounting, taxation, payroll, and compliance operations.

• Experience managing US-based clients or US-focused service delivery teams.

• Proven ability to scale operations within a high-growth organization.

• Strong understanding of operational metrics, workforce planning, quality management, and process improvement.

• Experience collaborating with Product and Technology teams to automate operational workflows.

• Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.

• Operations Strategy.

• Service Delivery.

• Process Automation.

• People Leadership.

• Performance Management.

• Workforce Planning.

• Quality Management.

• US Accounting and Taxation.

• Payroll Operations.

• Compliance.

• Proficiency in QuickBooks, Gusto, ADP, and Avalara is beneficial.

• Experience in accounting services, finance outsourcing, BPO, CAS, or professional services is a plus.

🏝️ Benefits

• Opportunity to influence the operations function of a rapidly expanding accounting and financial services organization.

• Work at the convergence of Accounting, Tax, Compliance, and Technology.

• Direct engagement with US businesses and the North American market.

• Significant ownership and autonomy in developing scalable operational processes.

• Chance to work closely with the founding leadership team and impact the organization's growth strategy.