Vice President of Operations

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Collaborate with the executive team to formulate both short- and long-term operational strategies.

• Oversee all aspects of organizational operations with complete P&L accountability.

• Guide and manage the operations team through effective communication, empowerment, recognition, and coaching.

• Ensure the organization achieves operational excellence.

• Identify and develop innovative services and solutions to meet client needs in collaboration with internal and external partners.

• Cultivate client relationships to ensure satisfaction and account retention.

• Collaborate with business leaders to facilitate change and implement new business processes.

• Direct staffing, training, and performance evaluation efforts.

• Negotiate or authorize contracts and agreements with clients, agencies, and other organizations.

• Engage with leadership and staff to address issues, coordinate activities, and resolve challenges.

• Implement corrective action plans as necessary.

• Define departmental responsibilities and coordinate functions across departments and locations.

• Participate in the leadership team and oversee the hiring and performance management of operations department employees.

• Travel up to 50%, which may include out-of-area and overnight trips.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 7–10 years of operational experience managing multiple units.

• At least 5 years of management experience leading a team.

• Strong leadership capabilities.

• Strategic thinking skills.

• Expertise in performance management.

• Proficient communication skills.

• Customer/client-focused mindset.

• Project management expertise.

• Collaborative abilities.

• Strong business acumen.

• Effective presentation skills.

• Willingness to travel up to 50%.

• Capability to work in the MA, NY, NJ, or Philadelphia markets.

• Ability to perform necessary tasks that involve sitting, standing, walking, hand use, reaching, auditory, and visual capabilities.

• Competence in following written and oral instructions and procedures.

🏝️ Benefits

• Competitive Compensation & Benefits Package.

• Health, Dental & Vision Insurance.

• Company-Paid Life Insurance.

• 401(k) Savings Plan.

• Paid Time Off: Vacation, Holidays, and Sick Time.

• Employee Assistance Program (EAP).

• Opportunities for Career Growth.

• A range of Employee Perks and Rewards.

• Weekly pay via direct deposit.