Vice President – Learning and Development

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and implement a multi-year global learning strategy that aligns with business objectives, growth initiatives, client commitments, and workforce requirements.

• Create the L&D operating framework, encompassing roles, decision-making rights, governance, standards, and accountability across various countries, business units, and client programs.

• Provide guidance to executive leaders on workforce capabilities, emerging skill requirements, learning investments, and operational readiness risks.

• Convert business priorities into annual learning, resource allocation, and measurement plans.

• Direct learning strategies for new-hire training, onboarding, cross-training, upskilling, reskilling, and continuous performance enhancement.

• Collaborate with Operations and Client Services to enhance speed to proficiency, quality, productivity, customer experience, compliance, and program readiness.

• Create launch and transition playbooks for new clients, products, technologies, sites, and markets.

• Identify capability deficiencies using operational data, quality metrics, learner feedback, and client insights, and initiate corrective actions.

• Design and implement leadership development programs and career pathways for critical roles and high-potential talent.

• Collaborate on succession planning, internal mobility, and leadership pipeline development.

• Enhance manager capabilities to coach performance, lead change, develop talent, and cultivate high-trust teams.

• Spearhead the adoption of LMS and learning experience platforms, digital content ecosystems, knowledge tools, simulations, and learning analytics.

• Develop an AI-enabled learning roadmap and enhance capabilities in artificial intelligence, automation, analytics, and digital customer experience.

• Set enterprise standards for instructional design, facilitation, assessment, certification, curriculum governance, and content management.

• Oversee instructor-led, virtual, digital, blended, and self-directed learning experiences.

• Create a global learning scorecard to assess learning effectiveness and business impact.

• Track metrics such as time to proficiency, knowledge retention, quality, productivity, attrition, customer experience, completion rates, leadership effectiveness, and return on learning investment.

• Provide performance reports, insights, risks, and recommendations to executive leadership.

• Manage the L&D budget and vendor portfolio.

• Build, develop, and retain a high-performing global L&D team.

• Design an efficient organizational structure with appropriate spans of control and clear coverage across sites, countries, and operations.

• Promote accountability, innovation, collaboration, inclusion, and continuous improvement.

• Select, manage, and evaluate external learning partners, technology providers, consultants, and vendors.

⛳️ Requirements

• Bachelor’s degree in Learning & Development, Human Resources, Organizational Development, Business, Education, or a related field; equivalent experience will be taken into account.

• 12+ years of progressive experience in Learning & Development, organizational development, talent development, or related fields, with significant senior leadership responsibilities.

• Proven success in leading learning functions across multiple geographies, business units, or large operational settings.

• Experience in developing and executing enterprise learning strategies that yield measurable business and operational results.

• Strong background in supporting customer-facing, operationally intensive, or high-volume workforces.

• Demonstrated ability to translate business strategies into clear capability priorities, practical learning solutions, and measurable outcomes.

• Comprehensive understanding of adult learning principles, instructional design, facilitation, leadership development, learning technology, and learning analytics.

• Experience in effectively collaborating with senior executives, clients, and cross-functional stakeholders.

• Exceptional communication, executive presence, change leadership, and talent development skills.

• Preferred: Experience in BPO, customer experience, contact center, shared services, technology-enabled services, or similarly complex service environments.

• Preferred: Experience supporting a global, multicultural workforce across North America, Latin America, and the Philippines.

• Preferred: Experience in healthcare, insurance, telecommunications, financial services, e-commerce, or other regulated and complex industries.

• Preferred: Experience in implementing or optimizing an LMS, learning ecosystem, or enterprise learning technology platform.

• Preferred: Experience in developing AI, automation, analytics, or digital-transformation capability programs.

• Preferred: Relevant professional certifications in talent development, instructional design, organizational development, or coaching.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive healthcare and wellness programs.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements and a supportive work environment.

• Collaborative culture that values innovation and inclusion.