ServiceNow Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee ServiceNow initiatives, engaging with clients and users to pinpoint and convert functional requirements.

• Partner with ServiceNow development teams to conceptualize, create, implement, and manage ServiceNow applications.

• Convert intricate business requirements into technical designs and solutions utilizing ServiceNow.

• Document current-state processes and challenges, and develop future-state processes.

• Maintain regular communication with users and stakeholders throughout all phases of projects and development.

• Team up with technical teams to build, configure, and enhance ServiceNow applications.

• Keep abreast of ServiceNow products, features, and industry developments to foster innovation.

• Perform technical evaluations and offer suggestions for enhancing existing ServiceNow implementations.

• Create functional work products, such as process maps, design documents, and communications.

• Assist in functional product testing and training initiatives.

• Develop technical and functional documentation for ServiceNow solutions.

⛳️ Requirements

• Must have and maintain a Federal or DoD "SECRET" security clearance; candidates need to secure an approved adjudication of clearance prior to onboarding with Guidehouse.

• At least five (5) years of professional experience required.

• Bachelor’s degree or equivalent experience is necessary.

• Familiarity with Software Development Lifecycle methodologies, deliverables, and controls is essential.

• Knowledge of ServiceNow modules and capabilities, including GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.

• Comprehensive technology consulting experience, encompassing requirement definition, leading client meetings, facilitating User Acceptance Testing (UAT), and conducting training.

• Experience working within an Agile environment is required.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) is preferred.

• Agile, SCRUM, or SAFe certifications are also preferred.

• Exceptional verbal and written communication skills are a must.

• Strong analytical and problem-solving abilities are essential.

• Capability to work effectively within a team setting.

• Strong interpersonal skills with the ability to establish rapport with a diverse range of individuals at all levels.

• Keen attention to detail is crucial.

• Awareness of other low-code and no-code platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau.

• Practical experience in configuring ServiceNow solutions.

• General understanding of financial management aspects, particularly in a federal context.

• Up to 10% travel may be required.

🏝️ Benefits

• Competitive salary structure.

• Flexible benefits package available.

• Comprehensive Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Potential eligibility for discretionary variable incentive bonuses.

• Parental Leave and Adoption Assistance provided.

• 401(k) Retirement Savings Plan.

• Basic Life & Supplemental Life Insurance options.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Student Loan PayDown assistance.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Opportunities for Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach initiatives.

• Emergency Back-Up Childcare Program available.

• Mobility Stipend offered.