Vice President – HELOC Servicing Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and govern the HELOC servicing program throughout its entire lifecycle.

• Act as the business lead for the HELOC servicing initiative, coordinating with various functional areas.

• Maintain a comprehensive understanding of HELOC requirements, business decisions, dependencies, risks, readiness, and performance metrics.

• Collaborate with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements, make decisions, and implement servicing solutions.

• Establish and uphold the HELOC servicing operating model, which includes ownership, business rules, handoffs, escalation paths, governance, metrics, and reporting.

• Promote continuous improvement and coordinate enhancements to servicing, product adjustments, system modifications, and new requirements.

• Oversee the development and upkeep of HELOC policies, procedures, operational documentation, and business controls.

• Manage organizational and operational readiness, which encompasses staffing/resource planning, communications, training, change management, and transition activities.

• Serve as the main cross-functional business liaison with vendors, strategic partners, and key stakeholders.

• Coordinate various servicing capabilities, including loan boarding, conversions, transfers, account servicing, payments, ACH, cash management, payoffs, paydowns, rates, billing, escrow, customer care, digital servicing, delinquency, loss mitigation, default, charge-offs, reporting, and controls.

• Undertake special projects or strategic initiatives as assigned.

• Provide guidance and share best practices for HELOC servicing.

• May supervise team members involved in the HELOC servicing governance program and provide cross-functional leadership throughout the organization.

⛳️ Requirements

• A minimum of 10 years of experience in mortgage or consumer loan servicing.

• At least 5 years of leadership experience specifically in HELOC servicing.

• Proven leadership capabilities across multiple servicing functions.

• Extensive knowledge of HELOC products and the complete servicing lifecycle.

• Strong understanding of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices relevant to HELOC servicing.

• Experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners.

• Background in supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers.

• Capability to manage multiple priorities, dependencies, risks, and meeting critical deadlines.

• Strong analytical, problem-solving, organizational, and decision-making abilities.

• Proficient in translating business and regulatory requirements into operational processes and controls.

• Exceptional verbal, written, presentation, and executive communication skills.

• Strong facilitation and relationship management skills.

• Experience supporting operational readiness and change, including procedures, training, knowledge transfer, and change management.

• Experience with ICE MSP (formerly known as Black Knight MSP) and HELOC/consumer servicing functionality is strongly preferred.

• Experience working with diverse HELOC products, portfolios, and servicing relationships is preferred.

• A High School diploma or equivalent is mandatory.

• A Bachelor's degree in Business Administration, Finance, Accounting, or a related field is preferred.

• No specific certificates, licenses, or registrations are required.

🏝️ Benefits

• Flexible remote work arrangement.

• Protections under equal employment opportunity laws.

• Reasonable accommodations for individuals with disabilities.