Vice President – Franchise Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the operational strategy for the brand in line with overarching business goals.

• Act as a strategic consultant to the Brand President and the executive leadership team.

• Engage in annual strategic planning, budgeting, and long-term business development.

• Convert company strategy into operational priorities, initiatives, and measurable results.

• Recognize emerging opportunities, risks, and industry trends that affect the franchise system.

• Advocate for innovation and continuous improvement.

• Provide executive leadership for operational support functions throughout the franchise system.

• Set operational standards, service models, and support strategies that enable franchisee success.

• Ensure uniformity in operational execution across all markets.

• Propel operational scalability and supervise operational governance and accountability.

• Oversee the operational performance of the franchise system and the health of franchisee businesses.

• Enhance franchisee profitability, operational execution, customer satisfaction, and unit economics.

• Define performance expectations and accountability measures.

• Collaborate with Franchise Development on onboarding, ramp-up, retention, and long-term franchisee success.

• Work together with the Brand President to meet revenue, EBITDA, and operational targets.

• Create and manage the Operations budget; assess operational and financial metrics.

• Allocate resources to optimize organizational effectiveness and return on investment.

• Build, lead, and nurture a high-performing Operations team.

• Recruit, develop, and retain operational leaders; formulate succession plans.

• Mentor Directors and senior leaders.

• Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services.

• Represent Operations in executive planning and enterprise initiatives.

• Lead initiatives for operational improvement and transformation.

• Promote the adoption of systems, technology, automation, and best practices.

• Assess organizational structure and processes to boost efficiency and scalability.

• Sponsor initiatives for change management.

• Ensure adherence to franchise agreements, operating standards, and company policies.

• Identify operational risks and implement strategies for mitigation.

• Maintain operational controls and governance practices.

• Support business continuity planning and enhance organizational resilience.

⛳️ Requirements

• Bachelor's degree in Business, Operations, Management, or a related field, or equivalent experience.

• Over 10 years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership.

• Proven record of success in leading large operational organizations.

• Experience in developing and executing business strategies.

• Strong financial management experience, particularly in budgeting and P&L accountability.

• Demonstrated success in enhancing franchisee performance, operational execution, and organizational effectiveness.

• Experience in leading organizational change and operational transformation efforts.

• Willingness to travel approximately 40–50% of the time.

• Preferred: Experience within a franchisor or multi-unit service organization.

• Preferred: Background in supporting private equity-backed organizations.

• Preferred: Experience in multi-brand leadership.

• Preferred: MBA or another advanced business degree.

• Preferred: Experience in leading enterprise operational transformation initiatives.

• Executive leadership capabilities and strategic thinking.

• Strong financial and business acumen.

• Ability to influence executive stakeholders effectively.

• Expertise in organizational development and talent leadership.

• Proficiency in franchise operations.

• Leadership experience in enterprise change initiatives.

• Exceptional communication skills and executive presence.

• Strong analytical and decision-making capabilities.

• Ability to collaborate and influence across functions.

• Customer- and franchisee-focused leadership style.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Supportive and inclusive company culture.