Vice President, Enterprise Account Management

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Define the strategic vision, set priorities, establish goals, and create a long-term growth roadmap for Enterprise Account Management.

• Guide, mentor, and nurture the Enterprise Account Management team.

• Collaborate with field operations and franchise leadership to synchronize enterprise account growth with operational capabilities, service benchmarks, and client expectations.

• Manage the enterprise account pipeline and processes for lead qualification, conversion, onboarding, expansion, retention, and renewal.

• Oversee departmental budgeting, forecasting, P&L performance, profitability, and revenue objectives.

• Develop and sustain relationships with executive-level decision-makers in enterprise accounts.

• Identify opportunities to increase both the number and value of locations awarded within current enterprise client relationships.

• Analyze market trends, customer demands, competitive positioning, and growth prospects.

• Ensure the delivery of high-quality, consistently executed Quarterly Business Reviews.

• Represent City Wide’s enterprise solutions with significant national and regional accounts.

• Work in conjunction with Marketing, Legal, Franchise Support, Operations, and other internal stakeholders to ensure a cohesive client experience.

• Set up, monitor, and report key performance indicators to executive leadership.

• Enhance franchise engagement and confidence in the Enterprise Account Management program.

• Travel approximately 30% to support enterprise clients, franchise partners, strategic discussions, and team development initiatives.

• Propel revenue growth, retention, renewal, satisfaction, expansion, team performance, franchise engagement, budget efficiency, forecast precision, profitability, and achievement of revenue targets.

⛳️ Requirements

• A Bachelor’s degree is required; an MBA or related advanced degree is preferred.

• Over 10 years of progressive experience in sales, strategic account management, customer success, or business development leadership.

• Proven track record of leading, coaching, and developing high-performance teams.

• Established experience in building, scaling, or transforming functions related to enterprise, national accounts, strategic accounts, or key account management.

• Strong expertise in managing P&L performance, budgets, forecasting, profitability, and revenue targets.

• Ability to establish credibility and influence senior executives and C-suite decision-makers.

• Experience managing complex, multi-location client relationships with extended sales or service cycles.

• Exceptional verbal, written, presentation, negotiation, and executive communication skills.

• Strategic thinker with the capability to convert a long-term vision into actionable priorities, measurable plans, and consistent execution.

• Strong analytical skills and comfort in utilizing data to inform account strategy, performance management, and business decisions.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook, as well as CRM systems.

• Preferred: experience in a multi-location, franchise, facilities services, business services, or similar service-oriented industry.

• Preferred: experience in supporting distributed field operations or franchise partners.

• Preferred: experience in selling or managing enterprise relationships across national and regional markets.

🏝️ Benefits

• Bonus

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short- and long-term disability insurance

• Paid time off (PTO)

• 401(k)

• Flexible work environment

• Ongoing learning and development opportunities

• Paid time to support charities of choice