Key Account Manager, B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume full responsibility for and actively cultivate selected key accounts.

• Grasp customer requirements, challenges, and anticipated needs to formulate account plans.

• Recognize revenue opportunities and create cross-selling and upselling strategies.

• Establish and nurture relationships with key stakeholders and decision-makers, including IT and C-level executives.

• Collaborate with Consulting and Technology to develop opportunities and effective solutions.

• Take commercial ownership from identifying opportunities to crafting proposals, negotiating, and closing deals.

• Organize strategic customer meetings and position Leafworks proactively on relevant topics.

• Monitor long-term customer value and account profitability closely.

• Oversee the account pipeline, forecasting, and CRM/HubSpot upkeep.

• Transform selected existing customers into long-term, profitable strategic partnerships within 18–24 months.

• Create a structured key account management system.

⛳️ Requirements

• Several years of experience in B2B key account management or strategic account management.

• Practical sales experience, including commercial negotiations and deal closures.

• Demonstrated success in actively developing existing customers and facilitating cross-selling and upselling.

• Background in complex or consultative B2B solutions or services.

• Ability to identify customer needs and revenue potential and convert them into specific opportunities.

• Experience in managing stakeholders across various decision-making levels.

• Proficiency in structured account, pipeline, and CRM management.

• Fluent in both German and English.

• Entrepreneurial mindset with a strong sense of ownership and a consultative sales approach.

• Experience in Software/SaaS is an advantage.

• Consulting background is beneficial.

• Experience in Customer Experience/Customer Service is a plus.

• IT/technology background is an asset.

• Familiarity with long-term consulting or managed services models is advantageous.

• Experience working with enterprise customers is a plus.

🏝️ Benefits

• 100% remote work.

• Flexible working hours and self-managed schedules.

• Coworking opportunities available near employees.

• Work equipment provided.

• Opportunities for professional development, training, and education.

• Regular team interactions and feedback sessions.

• Engaging projects.

• Permanent employment contracts with no predetermined end date.

• Team coworking sessions and events held in Germany and internationally.

• Onboarding process includes an onboarding buddy from day one.