Vice President, Commercial Services – East Region

This is a fully remote position, open to applicants in Florida, +2 more locations.

📋 Description

• Establish and implement the strategic vision for MasterCorp Commercial Services across healthcare and commercial facilities.

• Supervise operational performance, service delivery, customer satisfaction, compliance, and financial results.

• Formulate and execute commercial services strategies aimed at enhancing operational efficiency and experiences for patients, caregivers, and clients.

• Provide guidance to executive and operational leaders regarding support services delivery, vendor partnerships, and service innovation.

• Manage daily operations across various sites or regions.

• Ensure adherence to healthcare regulations, safety standards, infection prevention protocols, and company service policies.

• Uphold cleanliness and safety standards at all locations.

• Develop and oversee budgets, forecasts, cost-saving initiatives, KPIs, SLAs, and overall financial performance.

• Manage vendor relationships, including contract negotiations, performance evaluations, and decisions regarding insourcing versus outsourcing.

• Lead successful bid development and closure, onboarding of new clients, client relationship management, service expansion, and acquisitions.

• Recruit, select, mentor, and nurture leaders and team members.

• Foster service excellence, accountability, continuous improvement, effective training, and positive associate relations.

• Collaborate with clinical, administrative, and facilities teams.

• Act as a liaison with internal stakeholders, external partners, and suppliers.

• Communicate with corporate teams to ensure operational accuracy and address issues effectively.

⛳️ Requirements

• Bachelor’s degree in healthcare administration, Business, or a related field, or equivalent years of experience.

• 10+ years of progressive leadership experience in multi-site healthcare Environmental Services operations or commercial services.

• HESP Certification is preferred.

• Proven experience in supporting operations, new business initiatives, and client retention strategies within environmental services, facilities operations, hospitals, and healthcare systems.

• Experience overseeing the sales process for new clients, including pricing for new business using industry benchmarks.

• Comprehensive understanding of regulatory requirements.

• Proven ability in managing vendor contracts, multi-site operations, and optimizing service lines.

• Demonstrated capability to lead and develop a high-performing team.

• Strong financial acumen, negotiation abilities, and leadership skills.

• Capacity to excel in a fast-paced, matrixed organization with complex stakeholder needs.

• Willingness to travel as necessary.

• Ability to perform required physical functions, including standing, walking, pushing, pulling, lifting up to 25 lbs, bending, reaching, occasional ascending/descending, and repetitive motions.

🏝️ Benefits

• Equal opportunity employer that values diversity and non-discrimination.

• Reasonable accommodations for individuals with disabilities.

• Travel as needed, averaging 25% monthly.