Vice President, Clinical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily care delivery across all service lines

• Create and execute operational standards, workflows, and quality benchmarks

• Develop and maintain systems for swift, high-quality matching of clients with clinicians and specialists

• Ensure the intake-to-care-plan process runs with efficiency and accuracy

• Lead and expand a high-performing service team within a remote, nationwide environment

• Set performance expectations, accountability frameworks, and pathways for professional development

• Collaborate with Human Resources to sustain and grow a curated national team of over 400 specialized professionals

• Design and supervise credentialing, vetting, and quality assurance processes

• Identify and address service coverage gaps by geography, specialty, or service line

• Monitor clinical quality, service outcomes, and satisfaction metrics

• Ensure care delivery operations comply with relevant regulatory, ethical, and compliance standards

• Lead ongoing process enhancements utilizing data, client feedback, and team contributions

• Work alongside operations and sales to synchronize operational capacity with growth

• Execute additional responsibilities as assigned

• Report directly to the COO

⛳️ Requirements

• Over 10 years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related area

• More than 5 years of experience in providing direct care services

• Master's degree in social work, psychology, or a closely related field

• Holds relevant field-specific licensure and certifications, such as PhD, PsyD, or LCSW

• Proven track record in building and scaling service delivery operations in a rapidly growing environment

• In-depth understanding of the mental health and behavioral health landscape

• Experience managing remote, nationally distributed teams

• Strong operational instincts with a capacity to create systems, solve challenges, and enforce accountability

• Outstanding judgment, discretion, and professionalism when serving high-profile, high-net-worth clients and trusted advisors

• Collaborative leadership style that spans service, operational, and business development functions

• Experience in concierge, high-touch, or premium service settings is highly advantageous

• Committed to social responsibility and positively impacting others' well-being

• Proficient with computer skills, including email, Microsoft Office, CRMs, and EMR/EHRs

🏝️ Benefits

• Competitive compensation

• Comprehensive benefits package

• Opportunities for growth within a rapidly expanding company

• Flexible work environment

• Supportive and collaborative culture focused on both personal and professional development

• Health, dental, and vision insurance

• Flexible Spending Account (FSA) plan

• 401K retirement plan

• Monthly phone stipend

• Wellness incentives of up to $500 annually

• A nationally distributed team culture built on trust, excellence, and mission