Vice President, Client Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of 5-8 high-achieving client managers and account directors overseeing the largest client accounts.

• Cultivate executive relationships with portfolio clients in the role of executive sponsor.

• Co-facilitate the implementation of the Value Management client methodology within the Client Management organization.

• Act as a representative of Client Management on essential functional teams, including Marketing and Pricing.

• Establish and maintain relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders.

• Collaborate with and support sales initiatives by advocating for the Client Management organization.

• Leverage financial insight and data to provide recommendations for strategic positioning and growth.

• Lead the expanding Global team and enhance its forward-thinking strategy.

• Foster client satisfaction and retention throughout Modern Health’s client base.

• Drive initiatives for value realization and storytelling across the client portfolio.

⛳️ Requirements

• 20-25+ years of exceptional performance in client/account management or consulting roles, with increasing responsibility across organizations and extensive experience leading P&Ls and/or large market and global client relationships and teams.

• Experience in healthcare or benefits consulting/administration is preferred.

• Demonstrated success in strategically and independently managing a team and delivering results within a matrixed organization.

• Immigration sponsorship is not available; applicants must maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations.

• Proficiency in English is required; additional languages are advantageous.

• Proven ability to lead teams and account portfolios to secure strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities.

• Expertise in developing and operationalizing account strategies that maximize customer value, enhance executive alignment, and drive sustainable revenue growth.

• Capacity to build trustworthy relationships with senior client stakeholders and position the team as a strategic advisor.

• Experience in leading high-stakes client discussions, coaching on objection handling, and supervising complex negotiations.

• Executive-level presentation skills, including sponsoring and leading QBRs and ABRs.

• Ability to understand clients’ health and benefits ecosystems and serve as a thought partner.

• Strong problem-solving and analytical capabilities; adept at translating data from Salesforce, Gainsight, and Looker into strategic priorities.

• Capacity to comprehend complex client business landscapes and influence executive stakeholders.

• Ability to create scalable operating models and processes.

• Flexibility and agility in fast-paced, cross-functional environments.

• Commitment to the development of others, along with a willingness to give and receive feedback.

• Passionate about client and account management and building high-performing teams.

• Alignment with Modern Health’s mission and goals related to healthcare, benefits, and mental wellness.

🏝️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance.

• High Deductible Health Plan with Health Savings Account (HSA) option.

• Flexible Spending Account (FSA).

• Access to coaches and therapists through Modern Health's platform.

• Generous Time Off.

• Company-wide Collective Pause Days.

• Parental Leave Policy.

• Family Forming Benefit through Carrot.

• Family Assistance Benefit through UrbanSitter.

• Professional Development Stipend.

• 401k.

• Financial Planning Benefit through Origin.

• Annual Wellness Stipend to promote your overall well-being.

• New Hire Stipend to assist with work-from-home setup costs.

• ModSquad Community: Virtual events including active ERGs, holiday-themed activities, team-building events, and more.

• Monthly Cell Phone Reimbursement.

• Full-time employees are also eligible for Modern Health's equity program.