Veterinary Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary relationship partner for a dedicated group of veterinarians at Roo, with specific goals for retention and revenue.

• Engage, retain, and enhance shift volume for assigned veterinarians through proactive relationship management strategies.

• Analyze booking and activity data to identify reasons for engagement declines, determining if the cause relates to scheduling, supply, pricing, or relationship issues, and implement appropriate solutions.

• Act as a bridge between veterinarians and Roo teams to address concerns, provide feedback, and foster advocacy.

• Foster community connections via one-on-one interactions, local veterinary events, and conference programming.

• Leverage CRM tools to monitor engagement and guide weekly activities based on data insights.

• Participate in quarterly vet dinners, occasional regional continuing education events, and one to two national conferences annually.

⛳️ Requirements

• Minimum of 3 years in account management, customer success, or sales roles.

• Demonstrated ability in relationship-building, along with strong interpersonal and communication skills.

• Familiarity with CRM and data analysis tools, particularly HubSpot and Zendesk.

• Highly organized, adaptable, and self-motivated; capable of handling multiple priorities and independently structuring workload.

• Preferred experience in veterinary staffing or healthcare services.

• Willingness to travel regularly and predictably for vet dinners, regional continuing education events, and national conferences.

🏝️ Benefits

• Rapid growth and learning opportunities.

• Stipends available for home office setup, continuing education, and monthly wellness initiatives.

• Comprehensive health benefits, with the base medical plan fully covered and optional premium buy-up plans available.

• 401K plan.

• Unlimited Paid Time Off.

• Paid maternity/paternity leave and reproductive care leave.

• Special gifts on your birthday and work anniversary.

• Opportunities for domestic travel, including regional team-building events.