Vendor Management Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and ensure that vendors comply with company policies, procedures, and contractual obligations.

• Keep vendor documentation and certifications up to date, ensuring renewals are processed in a timely manner.

• Manage confidential data in vendor profiles, which includes generating AP numbers and updating EFT information, insurance, and contractor documents.

• Collaborate with Sublynk to ensure compliance, including managing the Sublynk email inbox, downloading necessary documentation, and updating vendor profiles.

• Process USAA PSP code requests, verify Xactnet addresses, and review vendor profiles for compliance.

• Ensure maintenance of Certificates of Insurance, Contractor Licenses, and other essential vendor documentation.

• Address vendor queries related to membership, compliance, training, and payment procedures.

• Handle vendor concerns through email, phone, and various other communication channels.

• Review vendor files to confirm proper documentation and adherence to established protocols.

• Resolve issues related to vendor compliance, documentation, or procedures.

• Escalate more complex problems to the relevant internal teams.

• Assist Vendor Managers with compliance checks, price point history reviews, and additional vendor-related responsibilities.

• Respond to inquiries regarding payment status and timelines, addressing any discrepancies.

• Work in collaboration with finance and other departments to ensure accurate and timely payments.

• Track and document vendor issues, identifying patterns and trends.

• Generate reports on recurring issues and provide insights to management.

• Collaborate with internal teams to enhance workflows and establish updated procedures based on vendor feedback.

• Strengthen vendor relationships through effective account management and maintenance.

• Monitor service standards and inform leadership of any potential issues.

• Oversee the collection of paperwork, background check authorizations, and updates to training records.

• Execute additional responsibilities as assigned to meet team and company needs.

• Conduct daily tasks via phone calls, email communication, and system updates, with occasional travel to promote the network and represent the company.

⛳️ Requirements

• A High School diploma or GED is required.

• Strong skills in relationship-building, communication, and problem-solving are necessary.

• Capability to work independently as well as collaboratively in a remote setting.

• Highly organized with a keen attention to detail and analytical abilities.

• Willingness to work overtime or flexible schedules during peak periods and CAT Events.

• Ability to solve problems and apply critical thinking skills.

• Proficiency in managing conflicts in a professional and courteous manner.

• Excellent verbal, electronic, and written communication skills, along with strong customer service abilities.

• Ability to collaborate effectively with peers and all departments to achieve common organizational goals.

• Dependable in fulfilling work commitments.

• Must possess flexibility and the capability to adapt to a variety of situations.

• Proficient in utilizing technological devices, software, and applications.

• Previous experience with Microsoft Office Suites and basic computer skills is required.

• Must have a reliable high-speed home internet connection with minimum download speeds of 25 meg and upload speeds of 10 meg.

• Ability to connect to home internet using an Ethernet cord when working remotely.

• Experience in the contracting or insurance industry is preferred.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity to work overtime or flexible schedules during high volume and CAT Events.

• Periodic travel to promote the network and represent the company.